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It is necessary to enter variables into viber buttons (the variables that are of most interest are [orderid] and [url_change_status:statusID])
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Original question is available on version: ua

Answers:


Ярина
Personal license
please specify:
with the action "send viber message" we send a button with the variable [url_change_status:statusID], and when the recipient of the message clicks on it, the stage of the process from which this message was sent will change to the specified statusID?
23.02.2022, 10:56
Original comment available on version: ua


Yaryna Integrator wrote:
with the action "send viber message" we send a button with the variable [url_change_status:statusID], and when the recipient of the message clicks on it, the stage of the process from which this message was sent will change to the specified statusID?

There will be a technical URL for the status switch, which will be followed when the button is clicked.
If Viber can send a callback request in the background after clicking the button, then you need to consider the REST API request to change the process stage.
29.03.2022, 09:33
Original comment available on version: ua

Ярина
Personal license

Maksym Vadimovych Tyndyk
OneBox production wrote:
If Viber can send a callback request in the background after clicking the button, then you need to consider the REST API request to change the process stage.

nice to hear from you!
tried through the API, but for this we need to substitute the number of the process in which to change the status. and the [orderid] variable is not substituted in this action
29.03.2022, 14:21
Original comment available on version: ua


Yaryna Integrator wrote:
nice to hear from you!
tried through the API, but for this we need to substitute the number of the process in which to change the status. and the [orderid] variable is not substituted in this action

Well, actually the refinement will solve the problem of substituting data instead of variables.
29.03.2022, 15:06
Original comment available on version: ua

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