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Messages are not sent

sambag.crm-onebox.com
Installed the application, added a token to the settings. I'm trying to write a new message to see how everything works, it shows this error - it does not pull the user up. The application "Contacts" is, made an order for this user. Autocomplete does not pull the user. How to write a message to a new contact?
Original question is available on version: ru

Answers:

The application has a note: https://crm-onebox.com/en/app/viber/
You can only correspond with those contacts who first wrote to your account and provided that at the time of writing the application was already connected.
26.08.2021, 12:22
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників» Original comment available on version: ru

Can you provide a link to the API for this particular application? In general, is it possible to configure API so that we are the first to send messages?
30.08.2021, 09:26
Original comment available on version: ru

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