The stage does not switch depending on the status of Nova Poshta
Action
In the processes in the NP Status block "Department from the city of Kiev. Please check the notification about the arrival" is displayed
This status is not in the feed
There is a pattern. For orders that were sent before 18, the status changed correctly. After 18 - has not changed.
Status changed:
https://one-box.shine-bright.com.ua/admin/customorder/order/168165/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/167856/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/167854/edit/
Did not change:
https://one-box.shine-bright.com.ua/admin/customorder/order/168013/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/168106/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/167790/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/167810/edit/
Original question is available on version: ru
In the processes in the NP Status block "Department from the city of Kiev. Please check the notification about the arrival" is displayed
This status is not in the feed
There is a pattern. For orders that were sent before 18, the status changed correctly. After 18 - has not changed.
Status changed:
https://one-box.shine-bright.com.ua/admin/customorder/order/168165/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/167856/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/167854/edit/
Did not change:
https://one-box.shine-bright.com.ua/admin/customorder/order/168013/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/168106/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/167790/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/167810/edit/
Answers:
Good afternoon. Please give a screenshot for ordering https://one-box.shine-bright.com.ua/admin/customorder/order/168013/edit/ from new mail with a history of ttn tracking statuses. So that you can see what time what status np switched the process to.
08.12.2020, 18:44
Original comment available on version: ru
Here is the new batch of orders:
#168210
#168518
#168537
#167797
#168346
#168348
#168104
#168398
#168447
#168210
#168518
#168537
#167797
#168346
#168348
#168104
#168398
#168447
08.12.2020, 23:34
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
Good afternoon. Please give a screenshot for ordering https://one-box.shine-bright.com.ua/admin/customorder/order/168013/edit/ from new mail with a history of ttn tracking statuses. So that you can see what time what status np switched the process to.
there is no status history in personal account
08.12.2020, 23:36
Original comment available on version: ru
Does NP cron have no time limit? Clearly, for orders created or sent after 18, the status does not change and is not written in the feed.
And this applies only to shipments that travel within the same city.
Although up to 18 is created and sent, but does not change https://one-box.shine-bright.com.ua/admin/customorder/order/168348/edit/
For departures to another city, it changes at any time.
And this applies only to shipments that travel within the same city.
Although up to 18 is created and sent, but does not change https://one-box.shine-bright.com.ua/admin/customorder/order/168348/edit/
For departures to another city, it changes at any time.
09.12.2020, 04:17
Original comment available on version: ru
If a certain ttn status is not written to you in the comments, this means that we simply do not receive it from np for this order.
Farkhshatov Rodion
shine-bright.com.ua wrote:
Bodyako Dmitry
Employee wrote:
Good afternoon. Please give a screenshot for ordering https://one-box.shine-bright.com.ua/admin/customorder/order/168013/edit/ from new mail with a history of ttn tracking statuses. So that you can see what time what status np switched the process to.
there is no status history in personal account
there must be a story somewhere, ask np where you can watch it
Farkhshatov Rodion
shine-bright.com.ua wrote:
Bodyako Dmitry
Employee wrote:
Good afternoon. Please give a screenshot for ordering https://one-box.shine-bright.com.ua/admin/customorder/order/168013/edit/ from new mail with a history of ttn tracking statuses. So that you can see what time what status np switched the process to.
there is no status history in personal account
there must be a story somewhere, ask np where you can watch it
09.12.2020, 10:34
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
If a certain ttn status is not written to you in the comments, this means that we simply do not receive it from np for this order.
but in the NP block it is also displayed -
09.12.2020, 11:35
Original comment available on version: ru
https://one-box.shine-bright.com.ua/admin/customorder/order/168348/edit/ I am looking at this order. In it, in the comments, the last status is the same as in the np block. From the screenshots, I can’t guess which order you are in.
09.12.2020, 12:14
Original comment available on version: ru
you don't believe that there was this status? I will send you a couple of such orders tonight with screenshots of the time and the address bar.
Bodyako Dmitry
Employee wrote:
there must be a story somewhere, ask np where you can watch it
Of course you are super, set me the task. Of course, I will try to find out from them, because it is in my interests, but at least you should do such things - I am a user of your system and your integrations.
Bodyako Dmitry
Employee wrote:
there must be a story somewhere, ask np where you can watch it
Of course you are super, set me the task. Of course, I will try to find out from them, because it is in my interests, but at least you should do such things - I am a user of your system and your integrations.
09.12.2020, 12:27
Original comment available on version: ru
Here is the TTN number -
Here is an order from this TTN - https://one-box.shine-bright.com.ua/admin/customorder/order/168154/edit/
There is no history of this status.
Here is an order from this TTN - https://one-box.shine-bright.com.ua/admin/customorder/order/168154/edit/
There is no history of this status.
09.12.2020, 12:30
Original comment available on version: ru
Farkhshatov Rodion
shine-bright.com.ua wrote:
Here is the TTN number -
Here is an order from this TTN - https://one-box.shine-bright.com.ua/admin/customorder/order/168154/edit/
There is no history of this status.
in the specified process, the status "Released"
Farkhshatov Rodion
shine-bright.com.ua wrote:
but at least you should do such things - I am a user of your system and your integrations.
I don't have to do anything like this for you.
09.12.2020, 17:13
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
I don't have to do anything like this for you.
What's going on, I don't understand? Your integration is not working. Forum for free support! I turn to you and point out this problem. You MUST fix it.
Can you clearly see the item number and the status at the time of fixing in the screenshot?
Do you need any more evidence that this status was?
Do you spell out what this status was?
If you are so principled, then today from 18 to 20, be so kind as to make a little effort and come here. I will send you orders that will be in this status, but it will not be displayed in the feed.
09.12.2020, 17:31
Original comment available on version: ru
If the status was in the order for half an hour, then the box does not have to tighten it in the comments of the process
09.12.2020, 17:33
Original comment available on version: ru
from 18:00 to 20:00 unfortunately not working hours for me, I won't be able to enter the forum.
09.12.2020, 17:34
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
If the status was in the order for half an hour, then the box does not have to tighten it in the comments of the process
orders hang in this status longer
Bodyako Dmitry
Employee wrote:
from 18:00 to 20:00 unfortunately not working hours for me, I won't be able to enter the forum.
well, I will not change manually until the morning - you can see
09.12.2020, 18:27
Original comment available on version: ru
You can already watch this https://one-box.shine-bright.com.ua/admin/customorder/order/168610/edit/
09.12.2020, 18:28
Original comment available on version: ru
09.12.2020, 18:29
Original comment available on version: ru
https://one-box.shine-bright.com.ua/admin/customorder/order/168697/edit/ - switched
Not switched:
https://one-box.shine-bright.com.ua/admin/customorder/order/168610/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/168586/edit/
Screenshots of the process https://one-box.shine-bright.com.ua/admin/customorder/order/168586/edit/
Not switched:
https://one-box.shine-bright.com.ua/admin/customorder/order/168610/edit/
https://one-box.shine-bright.com.ua/admin/customorder/order/168586/edit/
Screenshots of the process https://one-box.shine-bright.com.ua/admin/customorder/order/168586/edit/
09.12.2020, 22:43
Original comment available on version: ru
Statuses that contain the phrase "Check the reminder about this" are ignored by the action of adding statuses to comments. There is only one such exception, for statuses in which there is "Check the notification about the arrival"
10.12.2020, 09:27
Original comment available on version: ru
First, why?
And secondly, why does not the stage switch?
And secondly, why does not the stage switch?
10.12.2020, 11:31
Original comment available on version: ru
1. Because there were a lot of such statuses (only the name of the city changed) and it was decided to ignore them
2. Answer above, they are ignored.
2. Answer above, they are ignored.
10.12.2020, 18:11
Original comment available on version: ru
Please return. What's wrong with having so many? For a specific TTN, the same city will switch once.
We need to send a TTN to the client, the trigger is the scanning of the parcel in the branch. But departures within the city (not always, but in most cases) are assigned this particular status.
On the way, etc. is not suitable, because. the most ideal option is created, packaged, brought to the post office, sent a notification. Other statuses the next day.
You specifically left only the end of the status phrase, without the city - here you wrote https://crm-onebox.com/en/support/logistics-and-delivery-services/1041-obnovit-s...
We need to send a TTN to the client, the trigger is the scanning of the parcel in the branch. But departures within the city (not always, but in most cases) are assigned this particular status.
On the way, etc. is not suitable, because. the most ideal option is created, packaged, brought to the post office, sent a notification. Other statuses the next day.
You specifically left only the end of the status phrase, without the city - here you wrote https://crm-onebox.com/en/support/logistics-and-delivery-services/1041-obnovit-s...
11.12.2020, 00:59
Original comment available on version: ru
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