When creating a TTN return delivery, which payment method does the system transfer and how can it be changed?
The action at the "Create TTN return delivery Nova Poshta" stage for some TTNs began to issue an error "An error occurred. It was not possible to return the TTN"
We turned to Nova Poshta (NP) for support
They explained that their logs show an error "Third party cannot pay in cash!"
If you go to the NP office, you can see that there is a "Cash" or "Cashless" switch when creating a transfer application, but there are no settings in the action, and this is probably why the error occurs.
Because it turns out that errors occur only for those TTNs that were created on Kasta, and there it turns out that the payer is Kasta (a third party), and the action is apparently transferred by default to "Cash" and as a result an error.
How can you change the payment method when creating a Nova Poshta return shipping invoice, or maybe someone knows how to solve this problem?
Original question is available on version: ua
We turned to Nova Poshta (NP) for support
They explained that their logs show an error "Third party cannot pay in cash!"
If you go to the NP office, you can see that there is a "Cash" or "Cashless" switch when creating a transfer application, but there are no settings in the action, and this is probably why the error occurs.
Because it turns out that errors occur only for those TTNs that were created on Kasta, and there it turns out that the payer is Kasta (a third party), and the action is apparently transferred by default to "Cash" and as a result an error.
How can you change the payment method when creating a Nova Poshta return shipping invoice, or maybe someone knows how to solve this problem?
Answers:
It is not possible to change. You can create a TTN only with the Cash payment method. Finalization is currently not possible, as Nova Poshta does not provide the possibility to transfer the Cashless method.
The only option is payment control, you sign an agreement with Novaya Poshta and the funds are paid to your account.
The only option is payment control, you sign an agreement with Novaya Poshta and the funds are paid to your account.
02.05.2023, 10:02
Original comment available on version: ua
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