payment within the process stopped getting into the wallet
In progress https://drevojelaniy.crm-onebox.com/admin/shop/workflowstatus/207/action/new/
at the time of payment (buttons "paid by cash" and "paid by card"), the money stopped getting into the wallets of the cashier and the terminal.
In the Finance tab - All payments, they are not there either.
Can you please tell me what is wrong and where to fix it?
Original question is available on version: ru
at the time of payment (buttons "paid by cash" and "paid by card"), the money stopped getting into the wallets of the cashier and the terminal.
In the Finance tab - All payments, they are not there either.
Can you please tell me what is wrong and where to fix it?
Answers:
Your problem is not with payment, but with the calculation of the additional field http://i.imgur.com/EjxqSAL.png
In the formula you had it written with a space http://i.imgur.com/1aKYRep.png
I fixed it, check now
In the formula you had it written with a space http://i.imgur.com/1aKYRep.png
I fixed it, check now
23.09.2020, 10:16
Original comment available on version: ru
Sukhanitsky Andrey Vladimirovich Employee wrote:
Your problem is not with the payment, but with the calculation of the additional field http://i.imgur.com/EjxqSAL.png You had a space in your formula http://i.imgur.com/1aKYRep.png I corrected it, check now
made a test order https://drevojelaniy.crm-onebox.com/admin/customorder/order/2380/edit/
payment 50 UAH
but in the "finance" tab - "all actual payments" it is still not there
23.09.2020, 10:43
Original comment available on version: ru
Here http://i.imgur.com/Yarhs8D.png you don't have a miscalculation of the debt field, and you take the amount from the additional field http://i.imgur.com/6Dvo1zJ.png
The additional field is miscalculated for you only on procedures when you click.
You need to either add the action http://i.imgur.com/ER2ed64.png before making a payment or put it like this http://i.imgur.com/bRbh55y.png - then the payment will be for the entire amount of the order
The additional field is miscalculated for you only on procedures when you click.
You need to either add the action http://i.imgur.com/ER2ed64.png before making a payment or put it like this http://i.imgur.com/bRbh55y.png - then the payment will be for the entire amount of the order
23.09.2020, 11:10
Original comment available on version: ru
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