Obligations in the client's card
help me figure it out, the client https://logogroup.crm-onebox.com/admin/shop/users/2367/ shows: "Client's liabilities (balance): UAH 13,114.29."
I go to processes and finances https://logogroup.crm-onebox.com/admin/customorder/order/mode/list/?filterclient... - there the result is 0, as it should be 0 .
Original question is available on version: ua
I go to processes and finances https://logogroup.crm-onebox.com/admin/customorder/order/mode/list/?filterclient... - there the result is 0, as it should be 0 .
Answers:
https://logogroup.crm-onebox.com/admin/customorder/order/41600/edit/ - in this process, the exchange rate for UAH is 28 instead of 1
precisely because of the setting "Do not convert obligations through the system currency when the currency of the contact coincides with the currency of the processes" a request is executed with the conversion of sums at the exchange rate relative to the process - that's why the correct value is obtained
I updated the rate through the base by 1 - and the actual liabilities came to 0
precisely because of the setting "Do not convert obligations through the system currency when the currency of the contact coincides with the currency of the processes" a request is executed with the conversion of sums at the exchange rate relative to the process - that's why the correct value is obtained
I updated the rate through the base by 1 - and the actual liabilities came to 0
17.08.2021, 16:45
Original comment available on version: ua
it's cool how quickly you figured it out.
there the client really changed course and we fixed the problems.
And clarify - where exactly in the process is this exchange rate UAH 28 visible - I took out the block of currencies, there is only USD
there the client really changed course and we fixed the problems.
And clarify - where exactly in the process is this exchange rate UAH 28 visible - I took out the block of currencies, there is only USD
17.08.2021, 19:14
Original comment available on version: ua
Commentary is available in ua and not yet translated to the current language.
17.08.2021, 19:14
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