Missed calls from binoculars
https://osetr.crm-onebox.com/
Binotel integration enabled
There was a missed call from a client
I looked at the logs, we received a push about this call
It's not in the call list.
https://osetr.crm-onebox.com/admin/shop/report/event/?evtype=call&direction=... =&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=4&page=&mailbox=
Another example, I made a test call, no one picked up the phone, it's like a missed call in the binotel
A call was created in the CPM, the action is Create a process based on a missed call, but the process was not created, the box did not understand that it was missed
Original question is available on version: ru
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор
Binotel integration enabled
There was a missed call from a client
I looked at the logs, we received a push about this call
It's not in the call list.
https://osetr.crm-onebox.com/admin/shop/report/event/?evtype=call&direction=... =&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=4&page=&mailbox=
Another example, I made a test call, no one picked up the phone, it's like a missed call in the binotel
A call was created in the CPM, the action is Create a process based on a missed call, but the process was not created, the box did not understand that it was missed
Answers:
Missed calls from voice mail are not pulled up in the CPM.
Since in the binotel they are not considered not missed and they have a slightly different structure.
There are 2 exits:
1. turn off voice mail in the binotel itself
2. complete the revision, previously it seemed to be estimated at 5 hours, but it is better to overestimate, since something could change in the binotel.
Since in the binotel they are not considered not missed and they have a slightly different structure.
There are 2 exits:
1. turn off voice mail in the binotel itself
2. complete the revision, previously it seemed to be estimated at 5 hours, but it is better to overestimate, since something could change in the binotel.
04.06.2021, 15:16
Original comment available on version: ru
as I understand it, this is a double https://crm-onebox.com/en/support/telephony/8875-propushchennie-zvonki-s-binolet... something similar was answered there
04.06.2021, 15:44
Original comment available on version: ru
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