Can't listen to audio recordings

[quote] Alexander wrote: Also, the client card is not displayed on an incoming call. [/quote] I don't see Binotel sending requests to the specified URLs regarding calls. No requests - we don't have any information about the call. [quote] Alexander wrote: Everything works but there is no way to listen to the recording of the conversation from the crm system. [/quote] Ideally, the project needs to be updated to MVP, there is no such problem there.

Tell me what needs to be done to update the project?

As far as I can see - you transferred OneBox yourself to your server. Actually SSH access for updating - we do not have.

We can provide ssh access to the server, just tell me in what form to do this, I won’t send access rights with ssh on the forum

send to my corporate mail m.tyndyk@crm-onebox.com

Sent email access

[quote] Alexander wrote: Sent email access [/quote] Accesses seen But since you transferred it on your own - in fact, the correct connection with our Git is not configured on your server, etc. To solve this update problem - our system administrator will need 3 hours - the prices are listed here https://crm-onebox.com/en/prices/ in the "Upgrades" section.

Replied to mail

[quote] Alexander wrote: Replied to mail [/quote] No need to solve your questions through my personal mail. Write here. Actually, I will publicly answer you and answer your message [quote] See what the situation is. I somehow need to fix a bug in the current version of onebox. I do not agree that I need to pay for it. If we need non-standard improvements, I agree with you and we will be ready to pay extra for them. But here the question is fixing the error in the current version of crm. Yes, we transferred the crm system to the server ourselves, if it is necessary to link it with git, is it possible to get instructions for linking, and can we set up crm on the server ourselves? We also have a system administrator, but we need data to communicate. What are the options to resolve this issue? [/quote] It's like buying a car in the showroom, repairing it at the "left" service station during the warranty period - and after demanding free repairs from the official service under warranty, when a third-party car service repaired something wrong for you. We are ready to fix this problem (it is already fixed in the current version of the system) - we need to update your system on your server. Since the transfer was made by you yourself, you bear all responsibility for setting up the server that affects the operation of the system. But we are ready to meet you and offer the following solutions: 1. You pay for the work of our specialist, give us the necessary access - he independently solves the problem and updates your system. As a result, you get an updated system with the above problem solved. The evaluation of such works is given above. 2. Our system administrator can provide recommendations on how to fix the problem, and then upgrade the system to the MVP version. Whether to provide such recommendations for a fee or for free is at his discretion, since he has no obligation to configure and maintain your server, and he also did not perform a system transfer. 3. You independently solve problems on your server, after which we will upgrade your system to the MVP version for free.

Let's try to solve the problem so that we can finally start using your CRM system for its intended purpose, it has already been shelved. I would still like to set it up and enjoy its work, but I don’t agree to pay for a system bug, we also spent our time looking for problems, communicating with technical support, etc. If it was a refinement of the system, yes, of course, there would be no questions. If possible, tell me how to solve this problem, or let the system administrator write or tell you how to solve the situation on the server to update the system.

[quote] Alexander wrote: Let's try to solve the problem so that we can finally start using your CRM system for its intended purpose, it has already been shelved. I would still like to set it up and enjoy its work, but I don’t agree to pay for a system bug, we also spent our time looking for problems, communicating with technical support, etc. If it was a refinement of the system, yes, of course, there would be no questions. If possible, tell me how to solve this problem, or let the system administrator write or tell you how to solve the situation on the server to update the system. [/quote] Good afternoon. You transferred the system yourself without first setting up anything as it should be. Also on the server you have a control panel that is prohibited by the rules for placing the OneBox system therefore, due to your violations, we cannot provide you with any services

Question open

Good afternoon. Please tell me I can somehow get the data to communicate with git. Link to git, public key?

[quote] Alexander wrote: Good afternoon. Please tell me I can somehow get the data to communicate with git. Link to git, public key? [/quote] this information is not provided to customers

It turns out that in any case, in order to transfer the system to another server, I need to pay for its full-fledged work, I can’t configure the git hub itself for updating

ok thanks for the help