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Integration with Binotel

Good afternoon!
We set up integration with binotel.
Calls are fixed on OneBox, but the window does not pop up during the call itself.
https://mmtcrm.crm-onebox.com/admin/shop/users/263/ card where binotel number is used
https://mmtcrm.crm-onebox.com/admin/shop/integrations/binotel-1/control/ here is the integration.
Maybe they did something wrong.
Original question is available on version: ru

Answers:

10.02.2021, 12:18
Original comment available on version: ru

Do you have an outgoing window?
10.02.2021, 12:23
Original comment available on version: ru



Sergey Andreev BC MMT
Client wrote:
Not

can you show a screenshot and an example of a call from which number to which you dialed
and the date and time it was
10.02.2021, 17:40
Original comment available on version: ru

1. Here is the event in the binotel cabinet
2. Here is the event in the vanbox
Called from number 0675337788
time 10.02. 2021 16:55
12.02.2021, 15:05
Original comment available on version: ru


Sergey Andreev BC MMT
Client wrote:
1. Here is the event in the binotel cabinet
2. Here is the event in the vanbox
Called from number 0675337788
time 10.02. 2021 16:55

were you in the "Emergency Service" account??
the window is shown to the card that participates in the call
14.02.2021, 19:45
Original comment available on version: ru

Yes, at the time of the call was in the emergency service card
15.02.2021, 15:52
Original comment available on version: ru

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