after connecting the certificate (task 3718), calls to the CRM stopped being delayed.
Please check, crm is not connected to telephony (Asterisk). The last call was recorded at 17.25 (01.12.20), just at that time a certificate was connected to connect viber
Original question is available on version: ru
Answers:
Good afternoon.
In your box, events are sent to the system using the PUSH method, events are sent to the system by your telephony server.
Because after installing the certificate, the link to the box has changed, instead of http it has become https and a redirect from http to https is enabled,
and your telephony server still sends PUSH on the http link, so the events stopped getting into the box.
There are two ways:
1) We turn off the redirect on the server, then the box will be available over an unencrypted connection.
2) You reconfigure PUSH-and from http to https on the telephony server.
In your box, events are sent to the system using the PUSH method, events are sent to the system by your telephony server.
Because after installing the certificate, the link to the box has changed, instead of http it has become https and a redirect from http to https is enabled,
and your telephony server still sends PUSH on the http link, so the events stopped getting into the box.
There are two ways:
1) We turn off the redirect on the server, then the box will be available over an unencrypted connection.
2) You reconfigure PUSH-and from http to https on the telephony server.
02.12.2020, 13:02
Original comment available on version: ru
made a redirect, but the crm is not connected to the asterisk. Maybe you need to reload srm?
02.12.2020, 13:25
Original comment available on version: ru
I wrote to you that the box does not connect to the asterisk, events are sent to the box by the telephony server, you have an asterisk.
This telephony server connects to the box to send events.
Podosinnikova Irina Anatolievna
Client wrote:
made a redirect, but the crm is not connected to the asterisk. Maybe you need to reload srm?
Redirect, what did you do?
according to the logs, the last push from your telephony was at 13:08:27
1ХХ.201.ХХХ.6ХХ - - [02/Dec/2020:13:08:27 +0200] "POST /asterisk/push/
You wrote back "Thanks. We'll reconfigure." at 13:11 today
After 13:08:27 there was no attempt to transfer anything to the system.
This telephony server connects to the box to send events.
Podosinnikova Irina Anatolievna
Client wrote:
made a redirect, but the crm is not connected to the asterisk. Maybe you need to reload srm?
Redirect, what did you do?
according to the logs, the last push from your telephony was at 13:08:27
1ХХ.201.ХХХ.6ХХ - - [02/Dec/2020:13:08:27 +0200] "POST /asterisk/push/
You wrote back "Thanks. We'll reconfigure." at 13:11 today
After 13:08:27 there was no attempt to transfer anything to the system.
02.12.2020, 13:43
Original comment available on version: ru
Unfortunately, the error has not been fixed. Please disable the redirect so that the box is available
02.12.2020, 14:04
Original comment available on version: ru
Disabled.
Your box is now accessible via http: and https:
Podosinnikova Irina Anatolievna
Client wrote:
Redirect from http to https
You need to send pushes from the telephony server to https:
Your box is now accessible via http: and https:
Podosinnikova Irina Anatolievna
Client wrote:
Redirect from http to https
You need to send pushes from the telephony server to https:
02.12.2020, 15:05
Original comment available on version: ru
Podosinnikova Irina Anatolievna
Client wrote:
Unfortunately, the error has not been fixed. Please disable the redirect so that the box is available
I see everything worked for you. and with https:
02.12.2020, 15:07
Original comment available on version: ru
Thank you. But why is everything empty in our events? https://skr.sh/s5Q5AwAFzGB?a
02.12.2020, 15:18
Original comment available on version: ru
last call, which is in the events, yesterday at 17.20 https://skr.sh/s5Q7xKhbcYW?a
02.12.2020, 15:50
Original comment available on version: ru
Good evening.
calls enter the system, this can be seen from the "current calls" report /admin/shop/report/shopuservoip/
but 2020-12-01 18:01:37 You deleted the action by which current calls fall into events.
here is the action
https://prnt.sc/vufn2h
and now it is gone, but there is an action "Turn a viber message into a business process"
This can be seen from the "History of changes in the system"
Return the action and everything will be fine.
calls enter the system, this can be seen from the "current calls" report /admin/shop/report/shopuservoip/
but 2020-12-01 18:01:37 You deleted the action by which current calls fall into events.
here is the action
https://prnt.sc/vufn2h
and now it is gone, but there is an action "Turn a viber message into a business process"
This can be seen from the "History of changes in the system"
Return the action and everything will be fine.
02.12.2020, 18:10
Original comment available on version: ru
Thank you. Calls came in (at 18.25), but only today from 16.00.
02.12.2020, 18:36
Original comment available on version: ru
Good afternoon, calls are not delayed from Friday from 10.30. Please help fix the problem.
07.12.2020, 15:22
Original comment available on version: ru
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