Error when transferring from a call to an order.

Good afternoon. I don't understand what you want from me. Can you be specific about what's wrong? Tasks are not in those statuses, there are no such calls, etc. At the moment I do not understand what I need to help you figure out

Automatically transferred to the status "Familiarized with the information" which is absent in the business process "Order"

Please, describe your problem in detail. At the moment I do not understand what you want from me.
For example:
a) Here is the process XXX (link), it had to go to the stage by the action of HHH, because there are such and such settings in action.
b) Here is process YYY (link), it is created by activity YYY. It has nothing in the description, although in the action settings it is worth filling the description with such and such a value.

https://box.beautyfactory.in.ua/admin/customorder/issue/70724/edit/
The Call process from the Call status was transferred to the To order status (changes the business process to Order and the New order stage).
After that, Box "on its own" transfers the process back to the Call and the status Familiarized with the information.
https://box.beautyfactory.in.ua/admin/customorder/issue/68027/edit/
An example of changing through the panel of mass business process changes.