There is no manager who answered the call.

Help

[quote] [file]22885[/file] Samokhin Vladislav wrote: [file]22885[/file] Help [file]22885[/file] [/quote] [file]22885[/file] [file]22885[/file]

You need to create a manager with such a phone number in the box so that he can be found by number during the next call.

This is our SIP number that goes to 3 SIP lines (101, 102, 103)

Fire, you are super, it works! [file]22886[/file] [file]22887[/file] Another question, please. For some reason, in outgoing calls, the line is duplicated for the employee with the Answer status, but in other statuses, the line is not duplicated. [file]22886[/file] [file]22887[/file] [file]22886[/file] [file]22887[/file] [file]22886[/file] [file]22887[/file]

We need to watch how calls come to us, i.e. API responses. Maybe they do it, create 2 calls, or maybe we deliver the number to the login or something like that. Create a separate topic with links to specific calls - they will answer you there. Maybe even me.

[quote] [file]22899[/file] [file]22900[/file] [file]22901[/file] let him cook [file]22899[/file] [file]22900[/file] [file]22901[/file] OneBox production wrote: [file]22899[/file] [file]22900[/file] [file]22901[/file] Then you need to create users with such numbers and in the action check the box "Search first for the login / phone someone was called in the connected_with field". If this does not work, you need to look at the situation in more detail [file]22899[/file] [file]22900[/file] [file]22901[/file] [/quote] [file]22899[/file] [file]22900[/file] [file]22901[/file] Everything was ok, but now they are not defined again (( [file]22899[/file] [file]22900[/file] [file]22901[/file] [file]22899[/file] [file]22900[/file] [file]22901[/file] [file]22899[/file] [file]22900[/file] [file]22901[/file] [file]22899[/file] [file]22900[/file] [file]22901[/file]

Help please 😞

You added a prefix, try to remove this prefix in the number matching settings (there will be numbers with the old prefix, it is probably no longer needed)