Zadarma calls
We have configured integration with Zadarma and only outgoing calls from CRM are loaded into my events. How to make it so that missed and received are displayed? In zadarma itself they are displayed
Original question is available on version: ru
Answers:
Hello, you need to put an action once a minute that loads events into the box. It knocks for free and creates events on all calls. Action name "Create events based on zadarma telephony calls"
07.10.2020, 11:21
Original comment available on version: ru
This action has already been taken. But the missing ones are not loaded for a specific (short) number.
07.10.2020, 11:46
Original comment available on version: ru
Although the history in Zadarma itself displays such calls
07.10.2020, 11:46
Original comment available on version: ru
Indicate this short number and give a screen of the call from Zadarma, which was not dragged into the box (so that I can see who called whom and the time of the call), I will see what Api gives by this time and tell you what needs to be done next.
07.10.2020, 11:47
Original comment available on version: ru
+7 (800) 350 97 37
Short number 102 - employee
Calls - https://prnt.sc/uuoj5p
I see that for some reason, when missed, the internal number changes and becomes 012
It is in CRM
Try to write to Zadarma?
Short number 102 - employee
Calls - https://prnt.sc/uuoj5p
I see that for some reason, when missed, the internal number changes and becomes 012
It is in CRM
Try to write to Zadarma?
07.10.2020, 13:53
Original comment available on version: ru
https://prnt.sc/uuoj5p here some number 0-12 is visible, which is very strange.
Please provide a link to your box so that I can go and see what gives api for free.
Please provide a link to your box so that I can go and see what gives api for free.
07.10.2020, 14:35
Original comment available on version: ru
07.10.2020, 15:01
Original comment available on version: ru
And another question, how to change the stages of calls?
And then we have all the calls in one stage - https://prnt.sc/uurhj6
But they have different statuses
And then we have all the calls in one stage - https://prnt.sc/uurhj6
But they have different statuses
07.10.2020, 16:03
Original comment available on version: ru
And I checked with support, incoming calls there go to the number 0-12 (012), is it possible to somehow register this short number for an employee in CRM? Beyond 102
07.10.2020, 16:16
Original comment available on version: ru
We receive the specified call, here they are in the list of events https://prnt.sc/uuuqjb . The number you need, as I understand it, you have already registered with the user https://vuuoksa-home.crm-onebox.com/admin/shop/users/186/. One of the calls was attached to him, as can be seen on the screen.
07.10.2020, 18:28
Original comment available on version: ru
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