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The recording of the conversation is added to the process, but not played back.

Good day. The recording of the conversation is added to the process, but not played back.
In events, the recording is played.
All possible access rights have been checked.
Tell me what could be the problem?
Original question is available on version: ua

Answers:

they didn't even give an example)
13.04.2023, 00:52
Original comment available on version: ua

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