1b.app
Link copied -

No calling manager in events

Good afternoon, We make calls to customers and the event does not record which manager called
In the ringo magazine, the manager's login is indicated by the call
In the settings, all fields are filled, it seems to be correct, the ringostat checked,
Everything is filled out correctly in the employee's card
Original question is available on version: ru

Answers:

Add some phone number to the employee. In a call type event, it shows the phone number of the caller/receiver
08.08.2022, 11:46
Original comment available on version: ru

I see normal, sorry. Give a link to the event
08.08.2022, 11:47
Original comment available on version: ru


[31]
(
[caller] => "" <forostinacomua_main>
[dst] => 380672563878
[disposition] => ANSWERED
[calldate] => 2022-08-08T12:21:25+0300
[duration] => 57
[call_type] => out
[connected_with] => 380672563878
[utm_source] =>
[utm_medium] =>
[utm_campaign] =>
[utm_content] =>
[utm_term] =>
this is the information that the ringostat gives to the request
on your account with your Auth-key.
Those. we are told that some "<forostinacomua_main>" called. Since this is a call, it is assumed that they will call from number to number and the caller field will contain the caller's phone number. It is not there, respectively, in the event you get an empty "Who"
08.08.2022, 13:34
Original comment available on version: ru

Валерия
Personal license
Yes, that's right, but here is the template indicated where to get the manager's data or specify the manager's phone number there?
08.08.2022, 15:03
Original comment available on version: ru

This setting, as far as I understand, works in order to understand which employee to show the window to. Some employee has a value in the additional field
"" <forostinacomua_main>?
This is a bit of a strange designation of an employee, don't you think?
08.08.2022, 16:29
Original comment available on version: ru

Валерия
Personal license
This is the employee's sip login here without options, you can send a screenshot of how these fields should be filled in the ringo connection settings for it to work correctly
08.08.2022, 17:11
Original comment available on version: ru

Валерия
Personal license
Good afternoon, when will it be possible to see screenshots of the correct settings?
11.08.2022, 14:28
Original comment available on version: ru

Good afternoon. The terms of answers on the forum are not regulated, i.е. maybe today or in a week. If you need quick answers and clear deadlines for them, you can contact any of the integrators in the list https://1b.app/en/partner/search/?tags[]=3 for a support service.
11.08.2022, 14:30
Original comment available on version: ru

Валерия
Personal license
We figured out for the integration to work correctly, it is necessary that the sip-login also contains the numbers of the employee's internal number, then everything will be correct, I recommend updating the screenshots and application instructions
17.08.2022, 18:06
Original comment available on version: ru

Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter. Log in and comment