Start the process automatically from a call

You can set an automatic action once a minute / hour "Turn a call into a process." https://imgur.com/a/KlYltrZ

[quote] Miroshnichenko Maksim Alexandrovich Administrator CEO OneBox wrote: You can set an automatic action once a minute / hour "Turn a call into a process." https://imgur.com/a/KlYltrZ [/quote] This action creates a process by a minute crown, and the time to create it is 1.5 - 2 minutes, this is not suitable. When the manager answered the call, a BP was created automatically. There is a possibility? What does this setting http://prntscr.com/umxrho do?

[quote] Mulach Marina Anatolyevna Employee wrote: Margarita Lutsenko wrote: What does this http://prntscr.com/umxrho setting do? a call comes in - a call window is displayed + a process is created with this client and displayed to the manager [/quote] If I understand correctly, then if we set this setting, after the call occurs, the pop-up window will disappear after N minutes and the BP will open automatically. Did I understand correctly?

Can I start the BP from a call automatically? Neither from the button, nor through the action to turn the call into a process?

[quote] Margarita wrote: Can I start the BP from a call automatically? Neither from the button, nor through the action to turn the call into a process? [/quote] no, because at the time of the call there is no event on this call yet. the maximum that you can - in the call window, display a block with a button for quickly creating a process in a certain BP and, accordingly, you should be redirected there after creation when you click on the button or after a timeout in the setting - https://prnt.sc/umxrho

[quote] Margarita wrote: Can I start the BP from a call automatically? Neither from the button, nor through the action to turn the call into a process? [/quote] How did you end up solving your problem?