two internal numbers in the employee card
Good afternoon. Due to production needs, one of the employees has two working devices (telephony Asterix). Accordingly, the card contains two internal numbers. But unfortunately, the action Turn a call into a process does not work correctly. It is configured for one number, but in fact creates processes when calling to both numbers registered in the card. How to get out of the situation?
Original question is available on version: ru
Answers:
Hello. If the "Phone" setting is specified in the action, then only events will be turned into the process, for which the person called is equal to the specified phone number
23.09.2020, 15:55
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
Hello. If the "Phone" setting is specified in the action, then only events will be turned into the process, for which the person called is equal to the specified phone number
the problem is that all calls in the events are displayed as received by the first of the specified phone numbers (23). although in fact they come to two numbers 23 and 16
23.09.2020, 15:58
Original comment available on version: ru
Then you need to watch where the calls turn into events. If you are using the action "Find calls via FTP" then make sure that the correct to are specified in the file names.
23.09.2020, 16:25
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
Then you need to watch where the calls turn into events. If you are using the action "Find calls via FTP" then make sure that the correct to are specified in the file names.
I use the action, but how can I make sure that the to is right?
23.09.2020, 17:23
Original comment available on version: ru
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