CISCO Integration
2020-09-14 13:14:09
Good afternoon, how can I set up integration with CISCO telephony.
Original question is available on version: ru
Answers:
We have already done integration with CISCO for a couple of banks.
Unfortunately, I don’t particularly remember the details, because CISCO has a bunch of different pieces of iron and everything is a little different.
Specify that at the client for a piece of iron/software more specifically.
Unfortunately, I don’t particularly remember the details, because CISCO has a bunch of different pieces of iron and everything is a little different.
Specify that at the client for a piece of iron/software more specifically.
16.09.2020, 09:39
Как со мной связаться - никак :)Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru
To service the corporate telephone network, we use Cisco UCM. We have access to external SIP operators through a session border controller / SBC, which works on the principle of a static SIP Trunk (point-to-point, IP-IP).
AVR, greetings and scenarios are organized on the CRM side. On the customer's PBX side, telephone calls are routed to the contact center number from TMZK to CRM, and from CRM to the contact center operator.
AVR, greetings and scenarios are organized on the CRM side. On the customer's PBX side, telephone calls are routed to the contact center number from TMZK to CRM, and from CRM to the contact center operator.
17.09.2020, 11:51
Original comment available on version: ru
Artem,
for starters, you should understand that CISCO is about the same software zoo as OneBox :)
Telephony integration always consists of two parts:
1. Getting a list of calls (and, optionally, their sound recordings)
2. click-to-call.
3. autocall (we will omit this and do not discuss it now, this is a separate expensive option)
I found out, we have already done integration with CISCO.
How to get a list of calls?
The system administrator on the client side must tell where to read them from. It can be a table in some database, it can be access to a directory via FTP/FTPS/SSH where all calls are blocked.
Whatever option is here - 99.9% that we have any integration on a regular basis.
There is also an option to connect via API to CISCO itself and catch Events in real time, but this story is not very stable.
How to make click-to-call
CISCO has an API (I don't remember what it's called) where you connect to it and can send a "call" command. This is something like the Asterisk Originate command.
We can call it (which will not work very stable),
or let the system administrator on the client side create a script (shell, http), which we will pull when we need to make a call (this is the option we practiced earlier).
Total:
if the client needs integration with his CISCO, then from the client side you need:
1. pay for clock settings at 25-30 (direct to dev integrators).
2. to give direct contact to the system administrator or office which configures them cisco.
for starters, you should understand that CISCO is about the same software zoo as OneBox :)
Telephony integration always consists of two parts:
1. Getting a list of calls (and, optionally, their sound recordings)
2. click-to-call.
3. autocall (we will omit this and do not discuss it now, this is a separate expensive option)
I found out, we have already done integration with CISCO.
How to get a list of calls?
The system administrator on the client side must tell where to read them from. It can be a table in some database, it can be access to a directory via FTP/FTPS/SSH where all calls are blocked.
Whatever option is here - 99.9% that we have any integration on a regular basis.
There is also an option to connect via API to CISCO itself and catch Events in real time, but this story is not very stable.
How to make click-to-call
CISCO has an API (I don't remember what it's called) where you connect to it and can send a "call" command. This is something like the Asterisk Originate command.
We can call it (which will not work very stable),
or let the system administrator on the client side create a script (shell, http), which we will pull when we need to make a call (this is the option we practiced earlier).
Total:
if the client needs integration with his CISCO, then from the client side you need:
1. pay for clock settings at 25-30 (direct to dev integrators).
2. to give direct contact to the system administrator or office which configures them cisco.
17.09.2020, 12:28
Как со мной связаться - никак :)Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru
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