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Can't listen to calls from CRM

Tell me please, I can not listen to a single call from the CRM. When you click on listen, an error pops up (sound recording is temporarily not available)
Original question is available on version: ru

Answers:

Good afternoon.
Because the FTP specified in the integration is not available from the box server.
Error:
500 OOPS: tcp_wrappers is set to YES but no tcp wrapper support compiled in
11.11.2021, 00:31
Original comment available on version: ru

Please advise or help me!!!
11.11.2021, 09:09
Original comment available on version: ru

Good afternoon.
The server where your box is located cannot connect to the FTP server where the sound files are located.
This error is on the side of the FTP server.
Set up the FTP server correctly and everything will work.
Google this error and read how to fix such errors.
11.11.2021, 10:20
Original comment available on version: ru

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