Call recordings not loading
2021-10-19 12:05:09
We solved the problem with events here https://crm-onebox.com/en/support/telephony/11259-ne-zatyagivaet-zvonki-v-sobiti...
The certificate has been fixed, events are created, but now conversation records are not loaded
Here is the event https://erp.openshop.ua/admin/shop/event/101353/
Here is the log https://erp.openshop.ua/admin/logs/showall/ajax/?file=Nextel-2021-10-19.log
Conversation recording present
Original question is available on version: ru
The certificate has been fixed, events are created, but now conversation records are not loaded
Here is the event https://erp.openshop.ua/admin/shop/event/101353/
Here is the log https://erp.openshop.ua/admin/logs/showall/ajax/?file=Nextel-2021-10-19.log
Conversation recording present
Answers:
Good afternoon.
I don’t know why, where and what certificate you corrected, but in the last topic I described to you what happened, when it happened and how to fix it.
If you do not know what needs to be done, we can provide you with a service - 1 hour.
I don’t know why, where and what certificate you corrected, but in the last topic I described to you what happened, when it happened and how to fix it.
If you do not know what needs to be done, we can provide you with a service - 1 hour.
19.10.2021, 13:40
Original comment available on version: ru
Tasun Sergey Vladimirovich
OneBox production
Employee wrote:
Good afternoon.
I don’t know why, where and what certificate you corrected, but in the last topic I described to you what happened, when it happened and how to fix it.
If you do not know what needs to be done, we can provide you with a service - 1 hour.
I'm talking about the fact that the certificate has already been installed by another
19.10.2021, 13:46
Original comment available on version: ru
Sukhanitsky Andrey
Integrator
Integrator CRM wrote:
I'm talking about the fact that another certificate has already been installed
And I'm talking about the fact that you do not all understand what needs to be done.
19.10.2021, 14:14
Original comment available on version: ru
Tasun Sergey Vladimirovich
OneBox production
Employee wrote:
And I'm talking about the fact that you do not all understand what needs to be done.
you didn’t write how to fix it, there is an article there, but it doesn’t say how to fix it.
Another certificate was installed so that it would be recognized normally, what's wrong?
19.10.2021, 14:56
Original comment available on version: ru
Sukhanitsky Andrey
Integrator
Integrator CRM wrote:
you didn’t write how to fix it, there is an article there, but it doesn’t say how to fix it.
If the article does not say how to fix it for you, then the suggestion above works:
If you do not know what needs to be done, we can provide you with a service - 1 hour.
19.10.2021, 17:49
Original comment available on version: ru
Okay, can you give the text of the error or the log on loading these records?
19.10.2021, 18:56
Original comment available on version: ru
Sukhanitsky Andrey
Integrator
Integrator CRM wrote:
Okay, can you give the text of the error or the log on loading these records?
similar planto services
you have access - get involved
19.10.2021, 22:38
Original comment available on version: ru
solved, apparently nextel uses Let's Encrypt
20.10.2021, 13:06
Original comment available on version: ru
And he said that the article does not say what to do ....
20.10.2021, 14:10
Original comment available on version: ru
You said that the box has Let's Encrypt and obviously there was a decision to move it to another certificate. But here the problem is that the Let's Encrypt next-door has it and it was necessary to add it to the trusted ones.
It all depends on what information I get)
It all depends on what information I get)
20.10.2021, 15:34
Original comment available on version: ru
The saddest thing about this story is that a company like Nextel does not react to this in any way.
20.10.2021, 15:50
Original comment available on version: ru
This forum is thematic and the subject of this forum is CRM system, not certificates and problems of obtaining and using them.
I said that Let's Encrypt's root certificate has changed.
If you read the article carefully, then everything is written there, what it affected, etc ...
And Nextel should not react in any way.
This is a client side issue, i.e. on your side, and depending on which OS you are using,
you either get an error or you don't even know it exists...
I said that Let's Encrypt's root certificate has changed.
If you read the article carefully, then everything is written there, what it affected, etc ...
And Nextel should not react in any way.
This is a client side issue, i.e. on your side, and depending on which OS you are using,
you either get an error or you don't even know it exists...
20.10.2021, 17:23
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
