Monobank payment in installments
Order http://crm.mebelok.com/admin/customorder/realizatsiya-izdeliy/1926688/edit/
2 sub-processes were created from it to pay in installments
http://crm.mebelok.com/admin/customorder/protsessi-kassira/1937975/edit/
http://crm.mebelok.com/admin/customorder/protsessi-kassira/1937968/edit/
The client had errors, but then he confirmed
Status request and tracking is configured here
http://crm.mebelok.com/admin/shop/workflowstatus/1237/action/new/
In the tracking action, it is selected that if the client confirmed, then we switch the process further to the status "Monobank client confirmed"
But the process did not switch
We manually checked the status, the client confirmed, but the process did not switch further
Original question is available on version: ru
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор
2 sub-processes were created from it to pay in installments
http://crm.mebelok.com/admin/customorder/protsessi-kassira/1937975/edit/
http://crm.mebelok.com/admin/customorder/protsessi-kassira/1937968/edit/
The client had errors, but then he confirmed
Status request and tracking is configured here
http://crm.mebelok.com/admin/shop/workflowstatus/1237/action/new/
In the tracking action, it is selected that if the client confirmed, then we switch the process further to the status "Monobank client confirmed"
But the process did not switch
We manually checked the status, the client confirmed, but the process did not switch further
Answers:
Look, out of 4 applications sent to monobank, only 1 came with the status of processing
according to process 1937968, the first sent application came with confirmation from the client, but at that time the second application had already been sent, which was canceled by the client and, as a result, the action on the application status check
and when, upon transition to the stage, we try to send the status to the monobank, an application is taken that the client canceled and, as a result, the monobank sends us through the forest. how can we issue the goods to the client if he canceled the order.
that's why it didn't switch
according to process 1937968, the first sent application came with confirmation from the client, but at that time the second application had already been sent, which was canceled by the client and, as a result, the action on the application status check
and when, upon transition to the stage, we try to send the status to the monobank, an application is taken that the client canceled and, as a result, the monobank sends us through the forest. how can we issue the goods to the client if he canceled the order.
that's why it didn't switch
13.04.2021, 17:54
Original comment available on version: ru
Maria wrote:
Look, out of 4 applications sent to monobank, only 1 came with the status of processing
according to process 1937968, the first sent application came with confirmation from the client, but at that time the second application had already been sent, which was canceled by the client and, as a result, the action on the application status check
and when, upon transition to the stage, we try to send the status to the monobank, an application is taken that the client canceled and, as a result, the monobank sends us through the forest. how can we issue the goods to the client if he canceled the order.
that's why it didn't switch
Is it possible to check immediately for all sent applications from this process or how can this situation be solved?
14.04.2021, 11:39
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор
Original comment available on version: ru
Korop Vladislav Pavlovich
KTS Premium Partner wrote:
Is it possible to check immediately for all sent applications from this process or how can this situation be solved?
in the action, an additional field is indicated by which a unique process number is taken to send the status to monobank
in this case, the error occurred because the client canceled the new link and validated the old one. If he confirmed the new one, there would be no problem
14.04.2021, 11:44
Original comment available on version: ru
Maria wrote:
Korop Vladislav Pavlovich
KTS Premium Partner wrote:
Is it possible to check immediately for all sent applications from this process or how can this situation be solved?
in the action, an additional field is indicated by which a unique process number is taken to send the status to monobank
in this case, the error occurred because the client canceled the new link and validated the old one. If he confirmed the new one, there would be no problem
I understand, but such situations will continue to happen, it is necessary to check for all the numbers sent from the process, can it be improved in this way or what other options are there?
14.04.2021, 11:46
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор
Original comment available on version: ru
Korop Vladislav Pavlovich
KTS Premium Partner wrote:
I understand, but such situations will continue to happen, it is necessary to check for all the numbers sent from the process, can it be improved in this way or what other options are there?
Each link for confirmation by the client for monobank is created with a unique number. And I do not exclude the situation when the client can confirm both links. If sent to all sent process numbers, then there is a possibility that confirmation for 1 order will be sent twice, which is fraught with problems.
You can also send the link to the client, he does nothing with it, then in the process, for example, the amount of the order changes and sends a new link. He cancels the new link and confirms the old one (the situation as you have now happened in principle, only the amount has not changed) and it turns out that you will need to send a confirmation for the old amount and this is essentially not true
Therefore, an additional field is used in which there is a number from the last sent link, which is considered correct.
If the client really needs to send a confirmation of the issuance of the order to the client, you can try to send it using all the links sent, but I wrote the situations that can happen
14.04.2021, 12:05
Original comment available on version: ru
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