telegram message to employee
set up telegram integration
turned messages into chat.
combined employee cards and telegram cards.
configured the action of sending a message to telegram for employees
trying to send a message to an employee
done, error
how to fix?
test examples
https://adapter.crm-onebox.com/admin/shop/workflow/14/procedure/2/?status=0
https://adapter.crm-onebox.com/admin/customorder/order/4259/edit/
Original question is available on version: ru
turned messages into chat.
combined employee cards and telegram cards.
configured the action of sending a message to telegram for employees
trying to send a message to an employee
done, error
how to fix?
test examples
https://adapter.crm-onebox.com/admin/shop/workflow/14/procedure/2/?status=0
https://adapter.crm-onebox.com/admin/customorder/order/4259/edit/
Answers:
Hello. A message in a telegram can only be sent from a process that is created from a message in a telegram. When you turn on the checkbox "If the process is not yet associated with a telegram chat, then use another process client chat", then it is necessary that all users to whom you want to write messages first write a message to the desired bot from their accounts so that the box "recognizes" them and remembers them box identifiers.
12.11.2020, 18:05
Original comment available on version: ru
I do not understand something?
Well, I wrote that I'm sending a message to a card created from a message in the chat.
Well, I wrote that I'm sending a message to a card created from a message in the chat.
12.11.2020, 18:12
Original comment available on version: ru
wrote purely so that the task open did not hang?
12.11.2020, 21:43
Original comment available on version: ru
No, I wrote to help you. But it so happened that I do not work around the clock to answer 24/7, sometimes you need to sleep)
You select three contacts at once in the settings for sending a message instead of one. Therefore, the message is trying to send to all three and does not find telegrams from one of them.
You select three contacts at once in the settings for sending a message instead of one. Therefore, the message is trying to send to all three and does not find telegrams from one of them.
13.11.2020, 12:26
Original comment available on version: ru
maybe they screwed something up?
because it didn't work before
at least one at least all three employees are listed.
Now for some reason all three have the same chat_ID?
the message falls to all employees at once, at least one you specify at least three.
and if there is a client with chatid, you can send him something wrong in this way ...
because it didn't work before
at least one at least all three employees are listed.
Now for some reason all three have the same chat_ID?
the message falls to all employees at once, at least one you specify at least three.
and if there is a client with chatid, you can send him something wrong in this way ...
14.11.2020, 17:22
Original comment available on version: ru
not sorry, mixed up the buttons.
how it did not work and does not work.
not one by one, not all together.
how it did not work and does not work.
not one by one, not all together.
14.11.2020, 21:03
Original comment available on version: ru
Let's start simple. Select in action the contact who wrote to you in the telegram. Also provide a proof in the form of a task in the box of what he wrote to you and the message dragged into the box.
30.11.2020, 17:18
Original comment available on version: ru
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