checkbox error

Question

Client box https://megazayka.crm-onebox.com/admin/
Checkbox integration set up
There is an order https://megazayka.crm-onebox.com/admin/customorder/order/9532/edit/
When going to the stage, it hits an error https://prnt.sc/wkvric
here is the link to the stage https://megazayka.crm-onebox.com/admin/shop/workflowstatus/135/action/new/
We wrote to the TP about this error, they requested information that we pass to the checkbox, could provide data on this order + see if there is a problem on our side, thanks

Answer 1

Тиндик Максим Вадимович

OneBox production

Your payment amount is greater than the process amount. In this regard, 2 cash payments were transferred - for the amount of payment + minus difference - and Checkbox prohibits transferring several identical types of payments - there must be a card + cash, for example.
Added a check that to transfer post-payment when the amount of payments is less than the amount of the process. But if the Checkbox forbids transferring payment more than the amount of the order, we will not do anything here, you need to equalize the amount of payments relative to the amount of the process.

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11.01.2021, 13:54

Original comment available on version: ru