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Fiscalization is successful, but it goes to the stage specified in the fiscalization error

The problem has become more and more frequent. Fiscalization is completed, the receipt ID is recorded, there is data in the logs, but it redirects to the stage specified in the setting "Switch to status in case of receipt creation error".

Can you fix it?

Example of the process https://one-box.shine-bright.com.ua/525140/
Original question is available on version: ru

Answers:

Good morning.
The "Checkbox API: Enable logging of receiving information about checks" setting has been added to integration connections - you can enable it and check on new checks what information the API will issue when requesting information on a check after fiscalization.
I think that maybe in 10 seconds Checkbox doesn't fiscalize the check, that's why we get an error.
08.11.2024, 08:57
Original comment available on version: ua


Tindik Maxim Vadimovich
OneBox production wrote:
Good morning.
In the integration connections, the settings "Checkbox API: Enable logging of receipt information" have been added - you can enable it and check on new receipts what information the API will issue on requests for receipt information after fiscalization.
I think that maybe Checkbox doesn't fiscalize the check within 10 seconds, that's why we get the error.

I just attached a screenshot of the logs, the check is created and the ID is written in the additional field, but the action is transferred to the stage that is indicated in case of an error
11.11.2024, 17:27
Original comment available on version: ru

Did you do exactly what I indicated in the previous comment?
12.11.2024, 09:57
Original comment available on version: ru


Tindik Maxim Vadimovich
OneBox production wrote:
Did you do exactly what I indicated in the previous comment?

oh, sorry, I didn't read it carefully, I'll try
12.11.2024, 11:31
Original comment available on version: ru

example of the process https://one-box.shine-bright.com.ua/526910/
[2024-11-14 20:33:49]
point: /var/www/oneboxshinebrig/web1/web/cron/cron-minute.php
engine_sessionid: 1731609185_662
data: Array
(
[receipt_id] => 48804f8d-****-****-260d-90a14bfa5f7a
[httpcode] => 0
[response] =>
)
15.11.2024, пятница, 03:37
Original comment available on version: ru

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