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Error when fiscalizing a check

Good afternoon, when switching to the fiscalization stage, it writes an error that the amount of payments cannot be less than the amount of the check

The percentage of error is specified in the settings, but the error is still there

https://kiyservice.1b.app/admin/shop/workflowstatus/795/action/new/

order example https://kiyservice.1b.app/9959/
Original question is available on version: ru

Answers:

Good afternoon.
The setting you specified implies that you will have 1 payment in the process that differs by the specified% from the order amount - and then it will transfer the process amount instead (this is necessary for cases when the payment amount from the client-bank comes already minus the commission).
In your case, you have 2 payments in progress - 1 of which is outgoing - in fact, both of them are transferred to the checkbox.
As a solution I see:
1. setting - for which accounts to take into account payments for transfer
2. setting - ignore outgoing payments
Any of the options in the implementation - 1 hour of refinement.
18.07.2023, 16:26
Original comment available on version: ru

You can also clarify the point at the checkbox - they accept a payment amount with a negative value without giving an error - are there cases when you need to transfer a negative payment amount - how is this taken into account in the check?
18.07.2023, 16:30
Original comment available on version: ru

Морозов Сергей Сергеевич Sergey Morozov
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Tyndyk Maxim Vadimovich
OneBox production wrote:
Good afternoon.
The setting you specified implies that you will have 1 payment in the process that differs by the specified% from the order amount - and then it will transfer the process amount instead (this is necessary for cases when the payment amount from the client-bank comes already minus the commission).
In your case, you have 2 payments in progress - 1 of which is outgoing - in fact, both of them are transferred to the checkbox.
As a solution I see:
1. setting - for which accounts to take into account payments for transfer
2. setting - ignore outgoing payments

thanks for the answer
What is the value of these two options?
18.07.2023, 16:34
Original comment available on version: ru


Morozov Sergey Sergeevich
Sergey Morozov wrote:
thanks for the answer
What is the value of these two options?

To get started, ask this question:

Tyndyk Maxim Vadimovich
OneBox production wrote:
You can also clarify the point at the checkbox - they accept a payment amount with a negative value without giving an error - are there cases when you need to transfer a negative payment amount - how is this taken into account in the check?

if it turns out that it is not advisable to transfer a negative payment amount to the checkbox (although they accept it, maybe it is supported for some operations) - we will fix it, and if not, then any of the refinement options - 1 hour in the form of a setting
18.07.2023, 16:36
Original comment available on version: ru

Морозов Сергей Сергеевич Sergey Morozov
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Tyndyk Maxim Vadimovich

OneBox production wrote:



Morozov Sergey Sergeevich

Sergey Morozov wrote:

thanks for the answer

What is the value of these two options?



To get started, ask this question:



Tyndyk Maxim Vadimovich

OneBox production wrote:

You can also clarify the point at the checkbox - they accept a payment amount with a negative value without giving an error - are there cases when you need to transfer a negative payment amount - how is this taken into account in the check?



if it turns out that it is not advisable to transfer a negative payment amount to the checkbox (although they accept it, maybe it is supported for some operations) - we will fix it, and if not, then any of the refinement options - 1 hour in the form of a setting



response from checkbox
18.07.2023, 17:04
Original comment available on version: ru


Морозов Сергей Сергеевич Sergey Morozov
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Tyndyk Maxim Vadimovich
OneBox production wrote:
Corrected.

Thanks, it works
19.07.2023, 09:43
Original comment available on version: ru

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