Bug! Problems with orders.
Good afternoon
It is not possible to process orders. Orders open in 30-40 seconds. The interface has become distorted. The holding companies block displays companies that are not related to the client. Documents are not created and changes are not saved. The stages in the order do not switch. They can only be switched from the order log. As an example, I give two orders, but this problem occurs in all orders without exception.
https://prnt.sc/R7d5ltr_SWpU
https://zhiraf.crm-onebox.com/49521/
https://zhiraf.crm-onebox.com/49519/
Original question is available on version: ru
It is not possible to process orders. Orders open in 30-40 seconds. The interface has become distorted. The holding companies block displays companies that are not related to the client. Documents are not created and changes are not saved. The stages in the order do not switch. They can only be switched from the order log. As an example, I give two orders, but this problem occurs in all orders without exception.
https://prnt.sc/R7d5ltr_SWpU
https://zhiraf.crm-onebox.com/49521/
https://zhiraf.crm-onebox.com/49519/
Answers:
I checked it myself, it opens in 2 seconds
can you provide a video?
can you provide a video?
08.11.2023, 09:52
Original comment available on version: ua
Good day!
Of course, it opens, because I removed the block of holding companies. You were unresponsive, and it was impossible to work with him.
Return it to any stage and try to open it.
Of course, it opens, because I removed the block of holding companies. You were unresponsive, and it was impossible to work with him.
Return it to any stage and try to open it.
08.11.2023, 09:59
Original comment available on version: ua
Yesterday, we merged the duplicate of one client and he registered as a Holding Company to all clients who did not have a Holding Company.
A similar problem occurred at owwa.com.ua after the same action. They are also your clients, I don't know under which name they are registered. He advised to remove the block structure of the holding companies. Then it started working normally. But this block is needed. And it shouldn't be like that at all.
A similar problem occurred at owwa.com.ua after the same action. They are also your clients, I don't know under which name they are registered. He advised to remove the block structure of the holding companies. Then it started working normally. But this block is needed. And it shouldn't be like that at all.
08.11.2023, 10:11
Original comment available on version: ua
Can you give me an example of a client? who was eaten and who was prescribed?
08.11.2023, 10:35
Original comment available on version: ru
I found examples myself, holding companies rolled back the block to them, you can return them
Tell me exactly how and what they pressed for such a situation to arise?
Tell me exactly how and what they pressed for such a situation to arise?
08.11.2023, 10:45
Original comment available on version: ru
This is the client. https://zhiraf.crm-onebox.com/app/contact/83203/
There are still some who appear there, but there was no action with them at all yesterday.
https://prnt.sc/nHw0_VYb3k2T
Here are some of them, but there are more out there
https://zhiraf.crm-onebox.com/app/contact/512/
https://zhiraf.crm-onebox.com/app/contact/258/
There are still some who appear there, but there was no action with them at all yesterday.
https://prnt.sc/nHw0_VYb3k2T
Here are some of them, but there are more out there
https://zhiraf.crm-onebox.com/app/contact/512/
https://zhiraf.crm-onebox.com/app/contact/258/
08.11.2023, 10:46
Original comment available on version: ru
https://zhiraf.crm-onebox.com/app/contact/83203/
This client had a double. I combined them. You can see in the logs who is with whom.
No more action.
This client had a double. I combined them. You can see in the logs who is with whom.
No more action.
08.11.2023, 10:59
Original comment available on version: ru
Exactly the same problem on the https://newcrm.makosh-group.com.ua project
For some reason, all companies joined one holding, before that they simply deleted the contact and merged with another
Please fix it urgently, as it loads the server by 80-90%
Maksym Vadimovych Tyndyk
OneBox production wrote:
Corrected.
For some reason, all companies joined one holding, before that they simply deleted the contact and merged with another
Please fix it urgently, as it loads the server by 80-90%
Maksym Vadimovych Tyndyk
OneBox production wrote:
Corrected.
08.11.2023, 13:30
Original comment available on version: ua
Maksym Mykolayovych Dmytrenko wrote:
Exactly the same problem on the https://newcrm.makosh-group.com.ua project
For some reason, all companies joined one holding, before that they simply deleted the contact and merged with another
Please fix it urgently, as it loads the server by 80-90%
+
08.11.2023, 14:01
Original comment available on version: ua
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