Blocking in business processes by time does not work correctly
At the delay stage of 1 hour, the check of the stage completion is set to 1 hour. At this stage, in the example, they switched on 13.01 and so far the process has not blocked the employee. Example :
https://crm.infosaver.ru/admin/customorder/order/3270677/edit/
Original question is available on version: ru
https://crm.infosaver.ru/admin/customorder/order/3270677/edit/
Answers:
Works (see screenshot)
Perhaps pop-up windows are prohibited in the user's browser, or is something else interfering with correct operation?
Perhaps pop-up windows are prohibited in the user's browser, or is something else interfering with correct operation?
29.01.2021, 17:12
Original comment available on version: ru
But the CRM should not allow you to switch to other PSUs, without deciding what is in the example.
it's not a pop-up window, but the inability to move to others without solving the current one.
it's not a pop-up window, but the inability to move to others without solving the current one.
02.02.2021, 08:46
Original comment available on version: ru
At other stages, the processes block, in this case, from 13.01 the lead and nothing happens, and the manager works freely.
02.02.2021, 08:50
Original comment available on version: ru
Another example https://crm.infosaver.ru/admin/customorder/order/2926831/edit/
02.02.2021, 08:52
Original comment available on version: ru
This action checks if there are overdue tasks and if there are, writes them down as mandatory for the process manager. The manager accumulates a whole list of such tasks. When a manager with "debts" on processes enters the system, he sees a window in which there is only 1 button - Go to the process. This window cannot be closed. Thus, work with the system is blocked until all delays are resolved.
There is only 1 option why the manager does not have a window with an overdue task - it is located on the page with a process view. Then the window does not appear. This is done on purpose so that the employee can process the process. No other restrictions
I can assume that the employee opens other tasks by direct links to them, ignoring, for example, the page with the list of tasks
There is only 1 option why the manager does not have a window with an overdue task - it is located on the page with a process view. Then the window does not appear. This is done on purpose so that the employee can process the process. No other restrictions
I can assume that the employee opens other tasks by direct links to them, ignoring, for example, the page with the list of tasks
02.02.2021, 10:44
Original comment available on version: ru
If there is an order from the example, the employee works freely not through direct links
02.02.2021, 15:03
Original comment available on version: ru
What does it mean?
There is only 1 option why the manager does not have a window with an overdue task - it is located on the page with a process view. Then the window does not appear. This is done on purpose so that the employee can process the process.
Maria
Employee wrote:
This action checks if there are overdue tasks and if there are, writes them down as mandatory for the process manager. The manager accumulates a whole list of such tasks. When a manager with "debts" on processes enters the system, he sees a window in which there is only 1 button - Go to the process. This window cannot be closed. Thus, work with the system is blocked until all delays are resolved.
There is only 1 option why the manager does not have a window with an overdue task - it is located on the page with a process view. Then the window does not appear. This is done on purpose so that the employee can process the process. No other restrictions
I can assume that the employee opens other tasks by direct links to them, ignoring, for example, the page with the list of tasks
There is only 1 option why the manager does not have a window with an overdue task - it is located on the page with a process view. Then the window does not appear. This is done on purpose so that the employee can process the process.
Maria
Employee wrote:
This action checks if there are overdue tasks and if there are, writes them down as mandatory for the process manager. The manager accumulates a whole list of such tasks. When a manager with "debts" on processes enters the system, he sees a window in which there is only 1 button - Go to the process. This window cannot be closed. Thus, work with the system is blocked until all delays are resolved.
There is only 1 option why the manager does not have a window with an overdue task - it is located on the page with a process view. Then the window does not appear. This is done on purpose so that the employee can process the process. No other restrictions
I can assume that the employee opens other tasks by direct links to them, ignoring, for example, the page with the list of tasks
02.02.2021, 15:06
Original comment available on version: ru
Danilov Sergey Sergeevich
Client wrote:
If there is an order from the example, the employee works freely not through direct links
this order, after the hourly crowns worked, managed to change the responsible one and therefore did not display the window with the mandatory process (this problem was corrected) and this allowed the employee to freely use the system
at the moment, a window with the requirement to do something with the process that is in the status of checking the stage is displayed by your employee Vera Andreevna (after the changes were made, the number of tasks required for her attention was reduced from 20+ to 1)
and the window is displayed
02.02.2021, 17:35
Original comment available on version: ru
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