Action does not fire: Move business process to this stage if the new mail stage has changed

Good afternoon. At what specific stage and why should boxing transfer this process? At the moment, the status of tn "Administration at the city of Kherson"

[quote] Bodyako Dmitry Employee wrote: Good afternoon. At what specific stage and why should boxing transfer this process? At the moment, the status of tn "Administration at the city of Kherson" [/quote] It should move to the TTN CREATED ☕ stage, because the cost of automation at this stage is: Move the business process to this stage if the new mail stage has changed: "Administration located at the locality..." .

[quote] Bodyako Dmitry Employee wrote: Good afternoon. At what specific stage and why should boxing transfer this process? At the moment, the status of tn "Administration at the city of Kherson" [/quote] True, there is another stage: "On the way", on which the same automation is configured, but along with it there is a ban on the transition for some processes in order to direct them to different branches of automation, as suggested by your employee here: https://crm -onebox.com/en/support/logistics-and-delivery-services/3524-kak-razdelit-protsessi-dlya-novoy-pochti/

Secondly: "Appointment at the Kherson city" and "Appointment at the city..." are completely different tracking statuses. I think the differences can be seen if you compare the 2 names spelled and in the first replace Kherson with ...