The action "Add contacts to the Contacts tab of the process" stopped working
The action "Add contacts to the Contacts tab of the process" stopped working
There was such a problem before.
https://1b.app/ru/forum/business-processes-and-automation/15586-bag-proshu-ispra...
The symptoms are the same.
I specially recreated everything on the test bp.
https://dai-spisat.1box.link/13167/
At the stage "add a contact to the contacts of the process" set the action, prescribed the settings
added the contact to the process and wrote the value of the additional field to it, here is the link to the contact https://dai-spisat.1box.link/app/contact/3132/
created a second contact for the test and assigned it the same value of the additional field https://dai-spisat.1box.link/app/contact/848/
But when moving to a stage, the action does not work.
Not only that, but if I check the "Clear contact list before performing the action" in the action settings, it also does not work and does not delete contacts, which may indicate that the action does not start at all
Original question is available on version: ua
There was such a problem before.
https://1b.app/ru/forum/business-processes-and-automation/15586-bag-proshu-ispra...
The symptoms are the same.
I specially recreated everything on the test bp.
https://dai-spisat.1box.link/13167/
At the stage "add a contact to the contacts of the process" set the action, prescribed the settings
added the contact to the process and wrote the value of the additional field to it, here is the link to the contact https://dai-spisat.1box.link/app/contact/3132/
created a second contact for the test and assigned it the same value of the additional field https://dai-spisat.1box.link/app/contact/848/
But when moving to a stage, the action does not work.
Not only that, but if I check the "Clear contact list before performing the action" in the action settings, it also does not work and does not delete contacts, which may indicate that the action does not start at all
Answers:
Please fix this bug as soon as possible, because it completely paralyzes the operation of the system
15.11.2024, 10:45
Original comment available on version: ua
Good day
When will you be able to fix the bug?
Please fix it soon, this setting is very important
When will you be able to fix the bug?
Please fix it soon, this setting is very important
18.11.2024, 12:16
Original comment available on version: ua
if it was a bug, it could have been fixed
and so in search of the logic according to which you set up the action - I don't even know what you wanted to do)
Now you have the following settings:
- we take process contacts that do not exist and add them to contacts under the condition of an additional field that should be taken from contacts that do not exist))))))))))
I think you need to either select a group or set the conditions through the settings of the Conditions of additional filtering of contacts to add:
and so in search of the logic according to which you set up the action - I don't even know what you wanted to do)
Now you have the following settings:
- we take process contacts that do not exist and add them to contacts under the condition of an additional field that should be taken from contacts that do not exist))))))))))
I think you need to either select a group or set the conditions through the settings of the Conditions of additional filtering of contacts to add:
21.11.2024, 12:57
Original comment available on version: ua
This functionality worked for me for 2 years after the previous bug fix.
The action "Add contacts to the Process Contacts tab" adds contacts whose selected field matches the field of the customer of the order when moving to the stage, order contacts.
That is, 2 contacts have the field filled with the same value, one of them is a process contact, when moving to the action stage, the action must find another contact and record it in the process contacts, the selection of a group is not mandatory, when no group is selected, it must search all of them, yes written in action setting.
What is not logical here?
I reproduced this in the test business process so that it would be easier to check and explain what the problem is.
The action "Add contacts to the Process Contacts tab" adds contacts whose selected field matches the field of the customer of the order when moving to the stage, order contacts.
That is, 2 contacts have the field filled with the same value, one of them is a process contact, when moving to the action stage, the action must find another contact and record it in the process contacts, the selection of a group is not mandatory, when no group is selected, it must search all of them, yes written in action setting.
What is not logical here?
I reproduced this in the test business process so that it would be easier to check and explain what the problem is.
21.11.2024, 13:12
Original comment available on version: ua
I suggest conducting a discussion within the framework of the topic https://1b.app/ua/forum/manage-contacts-and-database-of-clients-and-leads/18898-... edium=forum&utm_campaign=/ua/forum/manage-contacts-and-database-of-clients-and-leads/18898-yak-domogtisya-vipravlennya-bagu/#answer61708
21.11.2024, 13:52
Original comment available on version: ua
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
