Translates the status of an order outside of the specified time
There is a status "On hold" (wordpress)". If in 5 days (as specified in the setting) the order does not go into shipment, then the order is transferred to the status CANCEL Order.
We have a bug - the order is transferred to the CANCEL status in a minute (and should be in 5 days).
Example 5337696, Attached screenshots!
Solve this bug please!
Original question is available on version: ru
We have a bug - the order is transferred to the CANCEL status in a minute (and should be in 5 days).
Example 5337696, Attached screenshots!
Solve this bug please!
Answers:
Hello
The process from the status "On Hold" to the status "Cancel Drop Order" was switched manually. The history shows that the user himself switched to this status
The process from the status "On Hold" to the status "Cancel Drop Order" was switched manually. The history shows that the user himself switched to this status
20.10.2022, 16:52
Original comment available on version: ru
Nobody switched it, I would not write) and this is not the first case
20.10.2022, 16:53
Original comment available on version: ru
Olkhovsky Anton Andriyovich wrote:
Nobody switched it, I would not write) and this is not the first case
If you look at the history of process changes, the author of process changes is a specific employee
If you try to filter the history of actions in the system, by this particular process, you will see the following history
The process moved to the stage not by an automatic action, but by a specific click on the stage by an employee
20.10.2022, 17:01
Original comment available on version: ru
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