viber not working
Viber is integrated. Business process automation is configured. Notifications are not pulled up in CPM. API is tightened only in CPM. Where is the mistake?
Original question is available on version: ru
Answers:
Good afternoon!
For Viber integration to work, you need to have https on the server. Doesn't work without https - viber policy.
For Viber integration to work, you need to have https on the server. Doesn't work without https - viber policy.
04.12.2020, 10:12
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
We paid and your company installed the certificate
04.12.2020, 10:12
Original comment available on version: ru
Viber is integrated. Notifications are not being pulled.
04.12.2020, 10:13
Original comment available on version: ru
at the moment you do not have a certificate installed - you can see this by copying the url of your store and pasting it into a notepad for example - this will be visible visually.
04.12.2020, 10:14
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
Also, for the integration to work, you need oneBox to be the only one who uses the api "> api key of the viber. Since viber cannot send webhooks to several links at once. That is, if you connect some other service and it subscribes to the notification - viber will automatically unsubscribe from them OneBox.
04.12.2020, 10:14
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
So we have. This is stated in the subject of the question. API only in CPM)
04.12.2020, 10:16
Original comment available on version: ru
I see that there is no certificate. But we only paid for the installation with auto-renewal on Friday. ..And now what?
04.12.2020, 10:20
Original comment available on version: ru
Podosinnikova Irina Anatolievna
Client wrote:
I see that there is no certificate. But we only paid for the installation with auto-renewal on Friday. ..And now what?
In the task / topic where you connected, you need to indicate that there is no certificate - you must reconnect / configure - because it should be.
04.12.2020, 10:26
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
as I see it, your box is available via https and http - this is most likely the difficulty - it must be https
04.12.2020, 11:03
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
now the site is on https. No notifications
04.12.2020, 14:56
Original comment available on version: ru
Podosinnikova Irina Anatolievna
Client wrote:
now the site is on https. No notifications
It’s strange - then show by example what, on the basis of what and where it didn’t pull up - you need to look at examples
04.12.2020, 14:59
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
I don't quite understand how to do it. Do you need to screenshot something, or give a link? I just sent message 5555. It's nowhere to be found.
04.12.2020, 15:10
Original comment available on version: ru
Podosinnikova Irina Anatolievna
Client wrote:
I don't quite understand how to do it. Do you need to screenshot something, or give a link? I just sent message 5555. It's nowhere to be found.
How do you write to your viber chat to check?
04.12.2020, 15:17
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
Hello. In order for messages to be pulled into the box, you need to write not to your personal viber, but to the created public account. Viber only sends messages written to a public account.
04.12.2020, 15:44
Original comment available on version: ru
public account made. API from there. Do you mean some other way?
04.12.2020, 15:46
Original comment available on version: ru
Podosinnikova Irina Anatolievna
Client wrote:
0675038817
as Dmitry described above - you need a public one - not a phone number (i.e. the way people get into the viber public chat) - as we see your phone number - this is not a public chat - this is a physical phone number.
04.12.2020, 15:47
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
created here: https://partners.viber.com/account. Not right?
04.12.2020, 15:52
Original comment available on version: ru
You must have a link to your public account or it must be in the list - ie. if you write felizata chat in viber as an example, then your account should be displayed (now it is not displayed)
04.12.2020, 15:53
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
this is a link. A message has just been sent. But it's not in SRM.
04.12.2020, 16:31
Original comment available on version: ru
https://felizata.org.ua/admin/shop/report/event/?evtype=viber&direction=&... &subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox= Alexander wrote to the specified account. All messages were dragged into events in the box, from which it follows that the integration with viber is working and you just wrote in the wrong place
04.12.2020, 16:33
Original comment available on version: ru
Also in the events below you can see your messages
04.12.2020, 16:34
Original comment available on version: ru
there are messages, but 1) they are not visible as notifications (do not look for them in events by filter every time). 2) BP automation (as described in your video) is set up. The numbers are not identified (although they called from these numbers more than once). 3) And there is no way to answer: https://skr.sh/s5SlU8SaDrH?a
04.12.2020, 17:10
Original comment available on version: ru
I don’t get a window, as your specialist promises in the video, right after bp automation https://skr.sh/s5SOs6wA9v1
04.12.2020, 17:16
Original comment available on version: ru
1. Events should not be visible anywhere, for this you need to create a task. For example https://felizata.org.ua/admin/customorder/project/?workflowid=6&searchLine=
If you want to see new messages in the action https://felizata.org.ua/admin/auto/action/minute/edit/ "Turn a viber message into a business process" in the field "To whom to assign the task:" select yourself , then all new messages will be created as a task for you
2. Viber does not give us the phone numbers of the users who wrote, it only gives the full name of the user who wrote
3. The ability to reply is only available from the task that was created by the action "Turn a viber message into a business process", it should not be somewhere in the events
If you want to see new messages in the action https://felizata.org.ua/admin/auto/action/minute/edit/ "Turn a viber message into a business process" in the field "To whom to assign the task:" select yourself , then all new messages will be created as a task for you
2. Viber does not give us the phone numbers of the users who wrote, it only gives the full name of the user who wrote
3. The ability to reply is only available from the task that was created by the action "Turn a viber message into a business process", it should not be somewhere in the events
04.12.2020, 17:19
Original comment available on version: ru
Podosinnikova Irina Anatolievna
Client wrote:
I don’t get a window, as your specialist promises in the video, right after bp automation https://skr.sh/s5SOs6wA9v1
https://felizata.org.ua/admin/customorder/project/191293/edit/ here click "Other ways of communication" and you will see "Write a Viber message"
04.12.2020, 17:21
Original comment available on version: ru
Thanks for the detailed answers) But you need to rewrite the video instruction.
04.12.2020, 17:24
Original comment available on version: ru
With instructions, everything is fine. You are just sitting on the 2018 branch and not updating.
04.12.2020, 17:39
Original comment available on version: ru
Are we against? Unfortunately, every time we updated, all the settings flew off. Now, they only put a viber, and the calls in the events flew off. I hope they show up by Monday.
04.12.2020, 17:57
Original comment available on version: ru
Regarding the visibility of notifications from viber, is it possible to put several employees?
04.12.2020, 17:57
Original comment available on version: ru
Set up adding the necessary employees to the process at the initial stage
04.12.2020, 17:58
Original comment available on version: ru
Thank you. There is no such possibility in automation. Where could it be?
07.12.2020, 09:21
Original comment available on version: ru
At the start of the process, please look for the action adding observers. It shouldn't be hard
07.12.2020, 10:20
Original comment available on version: ru
configured) there are notifications. But in the client card, when we pull up an existing client (where there are already phone numbers), the viber icon cannot be displayed near the phone.
07.12.2020, 13:30
Original comment available on version: ru
As far as I remember, it should not exist. If there is information somewhere that it should appear there, please provide it.
07.12.2020, 13:41
Original comment available on version: ru
then how can you identify what this client can write to viber (for the future)?
07.12.2020, 13:43
Original comment available on version: ru
in his task the corresponding item appears
07.12.2020, 13:55
Original comment available on version: ru
When the client re-messages (after closing the task and saving the client card with full name), the contact is not pulled up. The client is not recognized. Need to pull up again. What can be done? Thank you.
07.12.2020, 15:49
Original comment available on version: ru
On the essence of boxing, please tell us what you are doing. I can interpret the word "pull up" in my own way, and you in your own way
07.12.2020, 16:27
Original comment available on version: ru
Dmitry, everything is already there. Thank you.
When we installed viber, we lost calls in events - we changed http to https. They did everything as your specialists said, but unfortunately there were no calls on the 2nd day. Please help me restore work, (task 3718)
When we installed viber, we lost calls in events - we changed http to https. They did everything as your specialists said, but unfortunately there were no calls on the 2nd day. Please help me restore work, (task 3718)
07.12.2020, 17:23
Original comment available on version: ru
Throw off a link to the topic, I'll see what's there
08.12.2020, 18:12
Original comment available on version: ru
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