problem when placing an order again

Hello to you too. This error means that a contact with such a phone number already exists, which may indicate that you are not looking for a contact but are trying to create a new one each time. Provide a full request to the API, so it will be clearer what is happening and it will be possible to give an unambiguous answer

{ "0": { "externalid": 213622, "workflowid": "174", "statusid": "4208", "client": { "typesex": "man", "name": "TEST", "namelast": "TEST", "namemiddle": "Миколайович", "findbyArray": [ "phones" ], "phones": [ "380********" ], "addnewphone": false, "returnwithoutupdate": true, "addnewemail": false, "addressArray": [ { "address": "м. Дніпро, вул. Князя Ярослава" } ], "exclfromgroup": false, "addnewgroup": false }, "deleteclient": false, "deleteproducts": false, "deletenotupdatedproducts": false, "checkpromoid": 0, "calculatePromo": false, "products": [ { "productinfo": { "id": "32550" }, "fictive": false, "new": false, "count": 1, "price": "15709.47" } ] } }

in the findbyArray field change phones to phone

same error

Do you have only one contact with this number in your system?

So

give me a link to your box, I'll take a look

https://os.strikeshop.ua/

Is there a solution?

nothing has changed in the last request https://os.strikeshop.ua/admin/logs/showall/ajax/?file=api-v2-order-set-2025-04-02.log [2025-04-02 16:15:00] at this time, as phones were sent to findbyArray, they are still sent..