failure to send auto messages
https://prnt.sc/w9qv9n auto messages are duplicated and sent 3 times
what's happened ?
Original question is available on version: ru
what's happened ?
Answers:
Good afternoon, most likely you have erroneously configured the stages of the process in which these messages are sent. Please give a link to the list of events from the screenshot and to the process from which the messages were sent. Thanks
25.12.2020, 16:43
Original comment available on version: ru
https://crm.mama.travel/admin/shop/workflow/26/constructor/
has been working for about a year, there were no such duplicates before
has been working for about a year, there were no such duplicates before
25.12.2020, 18:15
Original comment available on version: ru
Hello Inna!
You have created 3 tasks that are at the stage "Message 1 day before the return flight". Each of them sent a message.
These are the tasks:
https://crm.mama.travel/admin/customorder/otpravka-pisem/94238/edit/
https://crm.mama.travel/admin/customorder/otpravka-pisem/94237/edit/
https://crm.mama.travel/admin/customorder/otpravka-pisem/94234/edit/
Each of these tasks was created based on its order:
https://crm.mama.travel/admin/customorder/order/82991/edit/
https://crm.mama.travel/admin/customorder/order/93547/edit/
https://crm.mama.travel/admin/customorder/order/81501/edit/
That is, everything worked correctly. A task was created for each order and a letter was sent.
You have created 3 tasks that are at the stage "Message 1 day before the return flight". Each of them sent a message.
These are the tasks:
https://crm.mama.travel/admin/customorder/otpravka-pisem/94238/edit/
https://crm.mama.travel/admin/customorder/otpravka-pisem/94237/edit/
https://crm.mama.travel/admin/customorder/otpravka-pisem/94234/edit/
Each of these tasks was created based on its order:
https://crm.mama.travel/admin/customorder/order/82991/edit/
https://crm.mama.travel/admin/customorder/order/93547/edit/
https://crm.mama.travel/admin/customorder/order/81501/edit/
That is, everything worked correctly. A task was created for each order and a letter was sent.
25.12.2020, 18:38
Original comment available on version: ru
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