set a task from his box
https://box.webproduction.ua/admin/customorder/issue/2015638360/edit/
the TP employee replied that I do not have the purchased TP service
to my answer in the task that, according to the data from my personal account, I still have paid consultations http://prntscr.com/ulaaz2 I do not receive a response
does it make sense to buy a TP service if no one communicates with me on my questions anyway?
I ask you to understand and give info what should I do next with the above task
set a task from his box https://box.webproduction.ua/admin/customorder/issue/2015638360/edit/ the TP employee replied that I do not have the purchased TP service to my answer in the task that, according to the data from my personal account, I still have paid consultations http://prntscr.com/ulaaz2 I do not receive a response does it make sense to buy a TP service if no one communicates with me on my questions anyway? I ask you to understand and give info what should I do next with the above task
Good afternoon Alexander. We apologize for the misunderstanding. After the transition of paid technical support to "bonuses", we transferred the rest of the tasks to the company card, unfortunately, bonuses were not removed from your contact's card (accordingly, they are displayed for you, although they are not there). As for this task, the manager will contact you to solve it privately through the task.
Good afternoon Alexander.
We apologize for the misunderstanding.
After the transition of paid technical support to "bonuses", we transferred the rest of the tasks to the company card, unfortunately, bonuses were not removed from your contact's card (accordingly, they are displayed for you, although they are not there).
As for this task, the manager will contact you to solve it privately through the task.
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