The content of messages from the chatbot is not available for viewing in the task

There is a chatbot: https://t.me/YesEnergy_office_bot Connected to the system: yesenergy.1b.app The integration with it is configured and it works. If the user has administrator rights, then he sees all messages in the task, screen 1255 If the user has rights with access to this role: =app/acl/aclgrouppermission/1/ the system displays the text instead of messages: Content is unavailable, screen 1256 Access to the business process is almost all open, opening access, as in box 1257, does not solve the problem. Access to Telegram is complete, which is 1258 screens What settings need to be made to allow the employee with the appropriate access to see all messages. [file]19061[/file] [file]19062[/file] [file]19063[/file] [file]19064[/file]