For the system administrator - 500 error
Today https://viles.crm-onebox.com gives an error
Their admins looked and here is the answer -
We need to understand the cause and eliminate it if possible.
Original question is available on version: ru
Their admins looked and here is the answer -
We need to understand the cause and eliminate it if possible.
Answers:
you have a box - which means that all responsibility for the server is yours
we can restore and raise everything - 1h
we can restore and raise everything - 1h
15.07.2021, 16:05
Original comment available on version: ru
Ustimenko Igor
OneBox production wrote:
you have a box - which means that all responsibility for the server is yours
This logic works for new customers who have taken the box, since they themselves will then download the software and configure the server themselves.
And in this case, this is the old client, to which we set up the server and we installed it. In those days, we refused to install client admins on their own, even changing the password on the server
What to do in such a case?
15.07.2021, 17:33
Original comment available on version: ru
Zagatny Kirill
Zagatny Kirill's team wrote:
Ustimenko Igor
OneBox production wrote:
you have a box - which means that all responsibility for the server is yours
This logic works for new customers who have taken the box, since they themselves will then download the software and configure the server themselves.
And in this case, this is the old client, to which we set up the server and we installed it. In those days, we refused to install client admins on their own, even changing the password on the server
What to do in such a case?
the answer is the same , make no commitment , for all old customers server maintenance is their concern
how do I know what the hoster did on the server, and why it broke down there, just like that, nothing falls, believe me
15.07.2021, 17:51
Original comment available on version: ru
Now the client has sent payment to your card for 1 hour . He asks to see as quickly as possible - the work of the company is worth it
16.07.2021, 10:07
Original comment available on version: ru
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