Access
Hello.
Please help me regain access.
Didn't work for a year.
The system is now on a non-working server, I want to transfer it to another one.
sfi-pro.crm-onebox.com
Original question is available on version: ru
Please help me regain access.
Didn't work for a year.
The system is now on a non-working server, I want to transfer it to another one.
sfi-pro.crm-onebox.com
Answers:
Good afternoon.
The system worked on your server. We currently do not have access to this server.
Contact the hosting provider from which you purchased the VPS server service. If the host has copies of your data and they can
provide this data, then we can deploy the system on a new server.
If there are no copies of your data (you or the hoster), then we can only upload a clean system to your server.
The cost of transfer / unloading - 2 hours.
You can also upgrade to a cloud plan.
The system worked on your server. We currently do not have access to this server.
Contact the hosting provider from which you purchased the VPS server service. If the host has copies of your data and they can
provide this data, then we can deploy the system on a new server.
If there are no copies of your data (you or the hoster), then we can only upload a clean system to your server.
The cost of transfer / unloading - 2 hours.
You can also upgrade to a cloud plan.
02.03.2021, 12:06
Original comment available on version: ru
Where is my data?
You didn't give them to me.
Your manager himself installed the system on the server offered to me.
Why was my data not saved or sent to me in a letter?
You didn't give them to me.
Your manager himself installed the system on the server offered to me.
Why was my data not saved or sent to me in a letter?
14.03.2021, 09:19
Original comment available on version: ru
Good afternoon.
Luchak Ruslan
Client wrote:
Where is my data?
You didn't give them to me.
What data are you asking us about?
You have purchased a CRM system (data management and processing system) from our company.
All data that you entered and processed in this system is your data.
Luchak Ruslan
Client wrote:
Your manager himself installed the system on the server offered to me.
We have recommended you a server whose performance meets the requirements for the operation of our product.
We have installed the system on the server you provided us.
Luchak Ruslan
Client wrote:
Why was my data not saved or sent to me in a letter?
Paying for VPS server services, as well as storing and backing up your data are your tasks.
We do not store customer data.
Luchak Ruslan
Client wrote:
Where is my data?
You didn't give them to me.
What data are you asking us about?
You have purchased a CRM system (data management and processing system) from our company.
All data that you entered and processed in this system is your data.
Luchak Ruslan
Client wrote:
Your manager himself installed the system on the server offered to me.
We have recommended you a server whose performance meets the requirements for the operation of our product.
We have installed the system on the server you provided us.
Luchak Ruslan
Client wrote:
Why was my data not saved or sent to me in a letter?
Paying for VPS server services, as well as storing and backing up your data are your tasks.
We do not store customer data.
14.03.2021, 12:06
Original comment available on version: ru
You provided multiple servers to choose from and hosted the system yourself. How could I know that you suggested other people's servers. And where is my data for the purchased product?
14.03.2021, 12:12
Original comment available on version: ru
please upload the system to our server. What is needed for this?
15.03.2021, 16:33
Original comment available on version: ru
Luchak Ruslan
Client wrote:
please upload the system to our server. What is needed for this?
Good afternoon.
To upload a box to your server you need:
- Access to the server;
- The domain name must be directed to the server.
If you use our subdomain (sfi-pro.crm-onebox.com), we will direct you.
The cost of unloading is 2 hours.
15.03.2021, 16:59
Original comment available on version: ru
How much is the monthly payment for your server?
15.03.2021, 17:29
Original comment available on version: ru
The tariffs for "OneBox Cloud Tariffs" can be found here:
https://crm-onebox.com/en/prices/#cloud_onebox
https://crm-onebox.com/en/prices/#cloud_onebox
15.03.2021, 22:10
Original comment available on version: ru
Please upload the system to our server.
Where to reset access?
Do I need to create a MySQL database?
Where to reset access?
Do I need to create a MySQL database?
19.03.2021, 10:35
Original comment available on version: ru
Good afternoon.
To upload the system to your server, you need:
- Clean server under OS Centos 7 or 8 (nothing needs to be installed, only the OS);
- Access to this server (ssh access, root user);
- Domain directed to your server. (if it is our domain, we will direct it ourselves)
To upload the system to your server, you need:
- Clean server under OS Centos 7 or 8 (nothing needs to be installed, only the OS);
- Access to this server (ssh access, root user);
- Domain directed to your server. (if it is our domain, we will direct it ourselves)
19.03.2021, 12:14
Original comment available on version: ru
Luchak Ruslan wrote:
Will this one fit?
Good afternoon.
Server requirements for installing onebox.
https://imgur.com/SSfiiRO
20.03.2021, 20:11
Original comment available on version: ru
Where to reset server data?
Can you see if it fits?
Can you see if it fits?
24.03.2021, 10:27
Original comment available on version: ru
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