box not working

We have clarified many times what we need to do to make the transfer as painless as possible? We met all the requirements, and as a result we got a non-working system... I'll ask the question again. What do we need to do to make everything work and we got a working box TODAY?

It is necessary to direct the DNS record of the crm.sportmarket.ua domain to the new IP server 88.99.37.210

For integration with Privat 24 and binotel, you need to allow connection from the new IP.

OpenCart integration not working Here is the IP of the box: https://prnt.sc/ukm6f9 It was also added to OpenCart: https://prnt.sc/ukm71f Orders are not imported. Is there anything else that needs to be done?

crons don't work either: https://prnt.sc/ukmbyk

Integration with OpenCart - does not work, although everything that was necessary was registered. Work has stopped. I'm waiting for the issue to be resolved.

Dmitry, when accessing opencart we get an error ATTENTION: Your IP 88.99.37.210 has not been added to the API access list! try the following solution https://opencartforum.com/topic/54833-resheno-polzuy-poisk-vnimanie-u-vas-net-razresheniya-na-dostup-k-api/

the integration issue was resolved, but the hourly crowns stopped working: https://prnt.sc/ulbmol

and minute cron stopped too: https://prnt.sc/uld1fw

crons still don't work: https://prnt.sc/ulk52t

Good afternoon - at the moment, the performance of the cron has been restored - everything is working as usual.

Unfortunately, cron work is unstable. Here is a screenshot: https://prnt.sc/unoeg7 What to do?

[quote] Potyako Dmitry Alexandrovich Client wrote: Unfortunately, cron work is unstable. Here is a screenshot: https://prnt.sc/unoeg7 What should I do? [/quote] You have a second topic regarding crons - here https://crm-onebox.com/support/ustanovka-na-server/1424-problemi-raboti-kronov-posle-pereezda-na-arendu/#answer3519

Your employees advised to make several topics to speed up the response. It's not really my own work.

[quote] Your employees advised to make several topics to speed up the response. It's not really my own work. [/quote] Dmitry Alexandrovich, I will be grateful if you tell me who exactly said this. If you do not want to publicly - to m.miroshnichenko@crm-onebox.com Because this is not so, someone came up with a "gag" and you need to ask him not to spread false information. Thank you.

[quote] Miroshnichenko Maksim Alexandrovich Administrator CEO OneBox wrote: Your employees advised to make several topics to speed up the response. This is not entirely my amateur performance. Dmitry Alexandrovich, I would be grateful if you let me know who exactly said this. If you don’t want to publicly - at m.miroshnichenko@crm-onebox.com do not spread false information. Thank you. [/quote] I perfectly understand you, as the project manager, but this person was the only one who somehow tried to solve my problem. To all the rest, I don’t care at all about us and the performance of the system. He is the only one who expressed at least some "concern" and I personally am somehow grateful to him in this, unlike the rest of the team. Why is everything so bad? I'll try to explain: - almost a month ago we expressed our readiness to move to a rented server, but as a result we haven't moved yet - our only condition was that the move should be painless without disrupting the correct operation of the system - at least five times we clarified and asked the question that it is better not to move at all if there are no guarantees of correct work after the move - we asked three times to be warned in any form about the approximate time of the move, and never received it. The shutdown was a surprise for us. - the move was made, but we were not informed about its completion, not that further instructions, but even a new IP address. Reported only after we started to panic and create threads on the support forum - after following the instructions for setting up integrations, the main critical integration did not work, although everything was done clearly according to the instructions. As a result, as it turned out, the instruction is incorrect. - we asked at least five times before the move what we need to do for correct work, but in the end nothing worked for us - as a result of this, all 8 employees could not work fully for almost two days. Orders were not accepted, goods were not shipped, integrations did not work, etc. Everything stood. - the hourly crowns still do not work correctly, as a result of which the prices and the availability of the store are incorrectly updated. Data from the store is incorrectly uploaded along the chain to other sites, marketplaces, analytics, etc. - all this leads to canceled orders, problematic situations, loss of rating, advertising and sale of non-existent goods and goods at non-existent prices, etc. - in a day it will be a week since we moved to rent, but never moved, but the promised correct work is still not there and everyone went away together for the weekend to rest. - if I knew how the move to rent would end, I definitely would never have decided on it - in this whole situation, there was the only person who at least somehow tried to help me with anything, but physically could not do it, and I consider it incorrect to call him, since he is the only one to whom I can say at least a little, but thank you. - with great pleasure I will say thank you to someone realties who will put things in order in all this mess.

Dmitry Aleksandrovich, I ask "who said this" not to "break in" the employee, but to offer him a more effective way to speed up the solution of the problem. You understand that if the topic is not answered, then --- Regarding your situation, I probably know better than anyone, including all the technical details, and I would not much like you to sugarcoat the information. I understand that you are unhappy, but it is more important for me to solve a technical problem correctly than to make the client happy (I did not typo). Globally in your situation: 1. at the time of the move, you were not sent an instruction by mail "what needs to be changed in the settings so that everything works." This is a human error of our employee. We admit. This is where it all started. 2. when you were told that you need to change the IP address in the integration with OpenCart - you did it, but with an error, so the integration did not work. For our part, here we can only say that "it was necessary to display the error more readably." 3. when the correct IP address was entered, the integration worked, but slower, because before CRM and OpenCart were on the same server, now they are on different ones. The data transfer speed dropped by 40 times. Therefore, the integration works, but is slower. Crowns work, but slower. You write "the hourly crowns still do not work correctly, as a result of which prices, the availability of the store are incorrectly updated. Data from the store is incorrectly uploaded to other sites, marketplaces, analytics, etc. along the chain from the store." - but it's not, everything works, but slower than before. Cron runs less often. --- If I agree with the 1st and 2nd points, then, unfortunately, it is impossible to foresee the 3rd point without transferring CRM to another server. We are not OpenCart specialists, we are OneBox specialists. My colleagues have already suggested that you transfer your OpenCart to a hetzner virtual machine so that they are nearby and everything works within the local network. --- At the moment, I personally spend money on optimizing OneBox data transfer with your OpenCart so that everything runs faster. At your own expense. For me, "solving this issue" will cost about the same as renting your tariff for 5-6 months.

I have a number of objections to what was written, but I suggest not to steal dirty laundry and not discuss how we "incorrectly" entered the ip address. Otherwise, readers may become sad. The fact remains. - we were clearly and understandably informed that after moving to the rental - nothing will change and the system will remain the same working as on our server. (There was even a topic about this where it was described by your specialists) - in fact, after switching to a lease, the system stopped working correctly and no deadlines for the solution are visible. Question: if you are not ready to painlessly transfer clients to rent - maybe you admit that you are not ready to do this and slow down with this process, take a break, prepare for this, study all your integrations, and after that you will start forcing to rent. In the meantime, you can not do this - you can continue selling single licenses. Briefly again: make sure that the system works on the lease as well as it worked before the move. If you can't do that - let's consider returning us to our server. Take us back where you got us from and sell us another license. Or am I asking something illogical?

[quote] Briefly again: make sure that the system works on the lease as well as it worked before the move. If you can't do that - let's consider returning us to our server. Take us back where you got us from and sell us another license. Or am I asking something illogical? [/quote] Quite logical. If we do not speed up communication with your OpenCart until Monday inclusive, we will return it to your server. There is a counter question: why are you not considering porting OpenCart to hetzner?

OpenCart is working great at the moment. You, as a person savvy in these matters, understand that if something works well, then it does not need to be touched. Let it work. Can you guarantee that after moving OpenCart to hetzner everything will work as before and this will not be just an experiment with which we are carried for another week and this will not solve the problem?

[quote] Miroshnichenko Maksim Alexandrovich Administrator CEO OneBox wrote: Briefly again: make sure that the system works on the lease as well as it worked before the move. If you can't do that - let's consider returning us to our server. Take us back where you got us from and sell us another license. Or am I asking something not logical? Quite logical. If we don’t speed up communication with your OpenCart by Monday inclusive, then we will return it to your server. There is a counter question: why are you not considering porting OpenCart to hetzner? [/quote] And a big request... Please do not do anything without agreement with us. This is your main problem. Lack of communications. All actions - I propose to coordinate. It's not difficult.