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Crons stopped working (minute and hour) problems with the server

Here https://womanparadise.crm-onebox.com/admin/shop/statistic/
It can be seen that after 2022-02-01 17:11:00 crowns do not work
1. Please raise the crowns
2. How can I raise the crowns myself or fix the problem?
3. If you need access to the database, can you get it?
Original question is available on version: ru

Answers:

Good afternoon.
Crowns work according to the schedule.
3. If you need access to the database, can you get it?

No way.
Why do you need database access?
01.02.2022, 22:53
Original comment available on version: ru


Tasun Sergey Vladimirovich
OneBox production wrote:
Crowns work according to the schedule.

Thanks
1. What was it?
What is described in this task https://1b.app/ru/forum/price-platforms-and-marketplaces/12992-promua--pereklyuc... -dolgo/
Could not influence?

Tasun Sergey Vladimirovich
OneBox production wrote:
Why do you need database access?

2. To save the database or do some kind of data export?
3. And if FTP is needed, how can I configure it?
01.02.2022, 23:06
Original comment available on version: ru

4. Why so little RAM?
01.02.2022, 23:08
Original comment available on version: ru


irina wrote:
2. To save the database or do some kind of data export?

Backups of files and databases are copied to 3 different servers in different countries - so you don't have to worry about it.
All the exports you need are inside the system, you have no access to the database

irina wrote:
3. And if FTP is needed, how can I configure it?

if you need ftp to media files or to upload files to the server - we will provide it

irina wrote:
4. Why so little RAM?

There is enough RAM, it is normal for the system to use it completely.
On paid plans, RAM is increased as needed
02.02.2022, 11:04
Original comment available on version: ru


Ustimenko Igor
OneBox production
OneBox CTO wrote:
There is enough RAM, it is normal for the system to use it completely.

Thanks

irina wrote:
1. What was it?
What is described in this task https://1b.app/ru/forum/price-platforms-and-marketplaces/12992-promua--pereklyuc...
Could not influence?

Can you answer the question (it's just that this crash created a lot of problems with work with orders, telephony, finances) I would like to understand how often such problems with the system can occur?
02.02.2022, 22:36
Original comment available on version: ru


irina wrote:
Can you answer the question (it's just that this crash created a lot of problems with work with orders, telephony, finances) I would like to understand how often such problems with the system can occur?

that's great rarity
and this crash is not related to our system, but to the fact that the api did not return the data and the cron was waiting for them
03.02.2022, 00:27
Original comment available on version: ru


Ustimenko Igor
OneBox production
OneBox CTO wrote:
that's great rarity

Crown not working again
Last working at 16:10
Judging by the statistics, the whole day of falling.
Why?
07.02.2022, 17:39
Original comment available on version: ru

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