Why do vanbox workers enter the box and take our license at the same time?
The manager complained that he could not enter Boxing. It turned out that a vanbox employee came into our box (although he had no tasks and we hadn't been in contact for the last 3 months), it's a little strange, but the main thing is why was our license taken? it is also not clear why two licenses were purchased and writes that one? https://prnt.sc/vsrwoh
Original question is available on version: ru
Answers:
there was a task from you on the forum - https://crm-onebox.com/support/stock/3779-bag-ne-srabativaet-avtomaticheskoe-dey...
the license was not used at the same time - https://prnt.sc/vssaar , if it was busy it would be written that the user uses the license - https://prnt.sc/vssbp3
the license was not used at the same time - https://prnt.sc/vssaar , if it was busy it would be written that the user uses the license - https://prnt.sc/vssbp3
30.11.2020, 13:18
Original comment available on version: ru
OK. Understood. Sorry. Then tell me why the manager could not log in and why we have only one license.
30.11.2020, 13:26
Original comment available on version: ru
Zubarev Sergey
Client wrote:
Then tell me why the manager could not log in and why we have only one license.
look at how many sessions are available and how many sessions are currently in use - https://prnt.sc/vssk16
30.11.2020, 13:28
Original comment available on version: ru
that is, the number of licenses is, as it were, the number of sessions? we have two licenses, which means two free sessions. OK Clear. Thank you. It remains to understand why the manager could not log in - after entering the password - the window for entering the login password appeared again, there were no additional errors and notifications.
30.11.2020, 13:33
Original comment available on version: ru
is this problem relevant now? or the manager was able to log in?
30.11.2020, 13:35
Original comment available on version: ru
I deleted all sessions and were able to log in
30.11.2020, 14:29
Original comment available on version: ru
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