Purchased Onebox licenses not working

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Мандзюк Дмитрий Николаевич

2020-09-15 18:56:20

Good afternoon, somewhere in June 2018 I bought 4-6 licenses. I doubted for a very long time, because. the price of about $5,000 was a lot for me. Since the business did not go, no one used the CRM. But when buying, I was bribed by the fact that the license is for life. Now work is being resumed, hands have reached the CPM - but it wasn’t there. Three statuses - Fully stop account at server, one - Inactive (not in use).
I couldn't get through to technical support yesterday (it was too late).
So the question itself is: can I use my licenses, which are perpetual. If so, who can help me figure it out. Or was I just "thrown"?
Thanks for the answer.

Original question is available on version: ru

Answers:

let him cook

OneBox production

Hello. Of course, you can use your licenses. The status "Inactive (not in use)" means that you have not logged into your OneBox. Where was your OneBox previously hosted? Somewhere on the hosting you bought? Have you been paying for it all this time or have you already deleted all the data?

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15.09.2020, 19:34

Original comment available on version: ru

Мандзюк Дмитрий Николаевич

to be honest, I have no idea .. 2 years have passed.
What do you need to do to be able to use your CPM? what procedure to go through?

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15.09.2020, 19:56

Original comment available on version: ru

Miroshnichenko Maxim

CEO OneBox

What do you need to do to be able to use your CPM? what procedure to go through?

You have purchased OneBox box licenses - https://crm-onebox.com/ru/prices/#box_rates
In simple words, a "box" is when the software is installed on your server.
Now you have two ways to use the previously purchased software:
1. Buy/rent a server/vps for it somewhere.
To start we recommend https://www.hetzner.com/cloud
or https://hvosting.ua/vps.html
You need to buy a server with CentOS operating system, at least 2 cores, 2 GB of memory, 20 GB of SSD disk.
Next, let us know about it and we will upload the latest version of OneBox there for free at elementum.crm-onebox.com
We do not need to pay anything, you pay only for the server (not for us).
An important point: boxed rates mean that you pay for the server yourself, maintain it and make backups.
2. You can switch to cloud plans
Cloud tariffs mean that our servers, we backup everything ourselves, we make sure that it works.
Transition conditions for existing customers here - https://crm-onebox.com/en/support/pokupka-i-tarify-onebox/1141-usloviya-perehoda...

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15.09.2020, 20:56

Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru

Мандзюк Дмитрий Николаевич

Thanks for the answer!
Already rented, access sent to you by mail.

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16.09.2020, 00:44

Original comment available on version: ru

Мандзюк Дмитрий Николаевич

Good afternoon again, I just sent you the settings that were sent to me from hvosting.ua to m.miroshnichenko@crm-onebox.com
question: when can we expect the result and start working in CPM?
Thank you for your reply!

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16.09.2020, 18:34

Original comment available on version: ru

Miroshnichenko Maxim

CEO OneBox

Dmitry, 1-2 working days.
We'll try to get it done by Friday.

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17.09.2020, 17:00

Мандзюк Дмитрий Николаевич

Thanks

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17.09.2020, 17:23

Original comment available on version: ru

Miroshnichenko Maxim

CEO OneBox

All is ready.
https://elementum.crm-onebox.com/dashboard/

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18.09.2020, 16:39

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Purchased Onebox licenses not working

Answers:

Thanks for your choice.