About the OneBox work model, partners and implementation

Dear users! This article is primarily for you. In it, I will explain how the business model and structure of OneBox works. This information will help you navigate the processes and address questions correctly. Well, understand who you are working with and under what conditions. ---------- About OneBox OneBox is a software vendor, a software supplier company. OneBox customers are system integrators (those who implement CRM). These are our partners. We make software and infrastructure primarily for them so that they can build various industry solutions for their clients. Partners are separate companies, OneBox has no shares in their business and we do not manage them in any way. ---------- Who does the client work with: The client can come to OneBox, or maybe immediately to a partner (integrator, implementer). If the client came to OneBox, then we will transfer it to the partner (s) or say “here are the system integrators - choose”. The client and the integrator will contact each other, find out what needs to be done, draw up a project plan, estimate, contract and start working according to their own rules and agreements. If in the course of work the system integrator needs something from OneBox, he will buy it from OneBox. Analogy: you came to a certain company, asking to make CRM. The company considers exactly how it can do it, what OneBox components it needs for this, how much their work will cost, considers it all, packages it and offers it to you. Another analogy: OneBox is a programming language. You hire a development company that writes software for you in this programming language. The developer himself buys the necessary software and licenses for himself in order to place an order. ---------- What we provide to our partners: We provide partners with our infrastructure: cloud control panel, activation key control panel, forum, billing. The partner himself has the right to decide what and for what he sells to the client, how it will be called, what will be included in it and what will not be included. Some of the partners will sell licenses + implementation, some will sell the entire industry solution, some will sell by the hour. This is all at the discretion of the partner, OneBox does not regulate anything in any way: neither prices, nor terms, nor risks. Partners is an open market. Someone works better - someone worse. Some are cheaper and some are more expensive. Some are faster, some are slower. OneBox only gives or sells software to partners. ---------- About OneBox employees: And now the most interesting thing: inside OneBox itself - there are no employees, no developers, no managers, no technical support. 1. The OneBox code itself is also written by partners. OneBox has a contract with several partners who write the OneBox code, maintain the infrastructure. In fact, this is outsourcing for money. There are no internal OneBox programmers, only partners. 2. OneBox does not have sales managers and project managers. With OneBox it is impossible to talk on the phone, write to messengers, meet. All this is done by partners. Some of the partners have their own sales department, some work alone as a freelancer, some work only for subcontracting for other partners. If you communicate with someone, this is definitely a partner. 3. There is no technical support in OneBox. It is provided by partners according to their own rules, ideas and tariffs. Someone makes support for their projects free, someone paid. The forum is simply a platform that OneBox has provided to partners and customers so that they can discuss any issue. When you ask a question on the forum, other clients or partners who want to answer you answer. OneBox does not oblige them to answer, does not regulate answers in any way, and does not regulate the timing of answers in any way. 4. There are partners who are engaged in marketing. They do not sell anything to anyone, they do not set up, they only find leads and sell them to other partners on their own terms. 5. Even the mechanism for attracting partners in OneBox is also implemented on partners :) ---------- About money and contracts: OneBox does not have direct contracts (contracts) with end customers. OneBox receives money only from partners and only for providing infrastructure to them. When you, as a client, pay a partner “for implementation”, OneBox will not receive anything directly or indirectly from this. Even when you pay for the cloud or for activation keys - OneBox will not receive everything and not immediately. (In fact, while the implementation is underway, OneBox does not receive money) The 1b.app website has billing. This is part of the infrastructure that OneBox provides to partners and customers. If the client pays for something through our website, the partner will immediately receive the money directly. Billing is the same interaction tool as the forum. In this case, OneBox is just a zero-fee merchant. Therefore, if something went wrong with your partner, then: - you need to resolve this issue on your own and with him, because it is only between your company and the implementing company; - you can write a question on our website on the forum, different partners will try to help you. Everyone wants to capture the client, this is competition in its purest form; - you can write a review on our partner on our website; - for its part, OneBox can only recommend “here is a list of partners - choose”; - if a partner works poorly, we lower him in the rating and he receives fewer leads from us, but no more. ---------- About industry solutions: Partners can design their CRM-solutions and ERP-solutions, put them on our website in the section "Industry solutions". This is a catalog of various software that our partners have created based on our infrastructure. We give all partners a dashboard where they can manage their decisions. ---------- Total: - you as a client or always work with a partner company, - or deal with OneBox yourself, - or become a partner :) ---------- Thank you for your attention. Sincerely, Maxim Miroshnichenko OneBox CEO