An employee is having trouble logging in via the mobile app on their phone

Here is the employee card: /app/contact/2672/ [file]23439[/file] [file]23440[/file] [file]23441[/file] He has Administrator access. [file]23439[/file] [file]23440[/file] [file]23441[/file] An employee enters the box from his computer and everything works for him. [file]23439[/file] [file]23440[/file] [file]23441[/file] But there are problems with logging in via the mobile app from your phone. [file]23439[/file] [file]23440[/file] [file]23441[/file] If you log in using a dynamic password, a new box is created. [file]23439[/file] [file]23440[/file] [file]23441[/file] However, when logging in via login and password (everything is OK and working on the computer), the box gives an error that the login or password is incorrect. [file]23439[/file] [file]23440[/file] [file]23441[/file] At the same time, the administrative employee was created, as you advise, through an account on the OneBox website. [file]23439[/file] [file]23440[/file] [file]23441[/file] What actions should be taken to solve the current problem? [file]23439[/file] [file]23440[/file] [file]23441[/file] [file]23439[/file] [file]23440[/file] [file]23441[/file] [file]23439[/file] [file]23440[/file] [file]23441[/file] [file]23439[/file] [file]23440[/file] [file]23441[/file]