An employee is having trouble logging in via the mobile app on their phone
2025-01-21 19:46:01
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Here is the employee card: /app/contact/2672/
He has Administrator access.
An employee enters the box from his computer and everything works for him.
But there are problems with logging in via the mobile app from your phone.
If you log in using a dynamic password, a new box is created.
However, when logging in via login and password (everything is OK and working on the computer), the box gives an error that the login or password is incorrect.
At the same time, the administrative employee was created, as you advise, through an account on the OneBox website.
What actions should be taken to solve the current problem?
He has Administrator access.
An employee enters the box from his computer and everything works for him.
But there are problems with logging in via the mobile app from your phone.
If you log in using a dynamic password, a new box is created.
However, when logging in via login and password (everything is OK and working on the computer), the box gives an error that the login or password is incorrect.
At the same time, the administrative employee was created, as you advise, through an account on the OneBox website.
What actions should be taken to solve the current problem?
bandicam 2025-01-21 19-33-53-595.jpg
bandicam 2025-01-21 19-35-37-024.jpg
bandicam 2025-01-21 19-43-44-109.jpg
Original question is available on version: ua
Вячеслав Легеза
Answers:
https://1b.app/ua/forum/mobile-applications/18830-dodadok-onebox--pislya-onovlen...
in general everything works - an error on the user's local gadget
in general everything works - an error on the user's local gadget
21.01.2025, 19:59
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ua
Легеза Вячеслав
iCOLOR OneBox
iCOLOR OneBox
ФОП Легеза В.В.
Personal license
Leave a message in this thread and the user's contacts will be shown to you
Chyzhyk Oleksandr Serhiyovych
OneBox production wrote:
https://1b.app/ua/forum/mobile-applications/18830-dodadok-onebox--pislya-onovlen...
in general everything works - an error on the user's local gadget
The client checks the advice:
You need to take the following steps:
1. Delete the application cache.
2. Reinstall the application.
3. Restart your phone.
21.01.2025, 20:10
Вячеслав Легеза
Original comment available on version: ua
Легеза Вячеслав
iCOLOR OneBox
iCOLOR OneBox
ФОП Легеза В.В.
Personal license
Leave a message in this thread and the user's contacts will be shown to you
Legeza Vyacheslav
iCOLOR OneBox (FOP LEGEZA VIACHESLAV VALERIANOVYCH) wrote:
Chyzhyk Oleksandr Serhiyovych
OneBox production wrote:
https://1b.app/ua/forum/mobile-applications/18830-dodadok-onebox--pislya-onovlen...
in general everything works - an error on the user's local gadget
The client checks the advice:
You need to take the following steps:
1. Delete the application cache.
2. Reinstall the application.
3. Restart your phone.
Although the Client wrote the following in response to my question about whether everything was OK:
***
Yes, everything is fine, come in.
I didn't do anything that was suggested.
I went into the app, and it's already working.
***
It's difficult for me to add anything here.
But it also happens, as we see.
The main thing is that the issue is closed and there is a possible solution if the problem recurs.
22.01.2025, 09:25
Вячеслав Легеза
Original comment available on version: ua
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