Warehouse error again (there is a product, but there is no operation)
The error repeats about 1-2 times a day
Product example
https://vzuto.crm-onebox.com/admin/shop/products/32773/storage/
Occurs at the moment of posting the goods to the warehouse
the essence of the error is that the quantity of goods available in the warehouse is increasing, but there is no operation that should confirm this fact
http://joxi.ru/eAOdXd3cpJwWbr
The quantity is correct, we actually received 4 extra sizes, but there is no operation.
What needs to be done to fix this? It is very important to find the root cause so that this does not happen again in the future, this greatly complicates the work, thanks (
Original question is available on version: ru
Product example
https://vzuto.crm-onebox.com/admin/shop/products/32773/storage/
Occurs at the moment of posting the goods to the warehouse
the essence of the error is that the quantity of goods available in the warehouse is increasing, but there is no operation that should confirm this fact
http://joxi.ru/eAOdXd3cpJwWbr
The quantity is correct, we actually received 4 extra sizes, but there is no operation.
What needs to be done to fix this? It is very important to find the root cause so that this does not happen again in the future, this greatly complicates the work, thanks (
Answers:
Hello, please tell me how you do the posting and how many products are usually in the basket?
09.10.2020, 14:39
Original comment available on version: ru
We arrive like this https://vzuto.crm-onebox.com/admin/shop/storage/incoming/
Products, in fact, that we add 3-4 positions, up to 10. But at the same time, it often freezes for 5-10 seconds and at this moment a bug occurs (in most cases)
We noticed that if the arrival through the order occurs, then no errors occur
Products, in fact, that we add 3-4 positions, up to 10. But at the same time, it often freezes for 5-10 seconds and at this moment a bug occurs (in most cases)
We noticed that if the arrival through the order occurs, then no errors occur
09.10.2020, 14:48
Original comment available on version: ru
What happens after the crash? You don't wait until the end and leave or what?
09.10.2020, 14:52
Original comment available on version: ru
No, we just wait, it refreshes the page and does not redirect to the journal, but simply shows the arrival page again (as if no one clicked "receive")
09.10.2020, 15:02
Original comment available on version: ru
Yeah, while the products remain in place? Those. does not empty the basket?
09.10.2020, 15:17
Original comment available on version: ru
Thanks for the description of the steps. This happens apparently because of the lock of one of the database tables at the time of query execution. I made it so that in warehouse operations there was a fatality on the page. Those. if it did not work out to capitalize - refresh the page and the second time it should come out.
09.10.2020, 16:05
Original comment available on version: ru
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