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Doesn't remove items from order

There is an order https://box.criamo.com/1301151/
There is enough in the warehouse and the products are reserved, we are trying to switch to the status (Fig. 1)
We get the error (Figure 2)
Although everything is reserved and there is a balance in the warehouse of this product.
Original question is available on version: ru

Answers:

I have forwarded your appeal to the responsible specialist - we will inform you additionally about the result of the decision.
19.10.2021, 16:13
Original comment available on version: ru

Good afternoon. Fixed a bug with this balance
29.10.2021, 11:01
Original comment available on version: ru


anonymous duck
OneBox production
Employee wrote:
Good afternoon. Fixed a bug with this balance

Thank you!
29.10.2021, 13:41
Original comment available on version: ru

https://box.criamo.com/1302110/ the error got out again( Try to write off
02.11.2021, 21:58
Original comment available on version: ru

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