Uploaded documents in CRM are not saved on the server
Good afternoon!
According to the business process, we have configured to upload a document to the task by clicking the "send to client" button - the client receives a notification with a link to the file.
When you click the link, the document should be downloaded from the server.
Now for some reason this does not happen, it gives an error that there is no document on the server, although this document is "tightened" in the task.
Who can help in this matter?
Original question is available on version: ru
According to the business process, we have configured to upload a document to the task by clicking the "send to client" button - the client receives a notification with a link to the file.
When you click the link, the document should be downloaded from the server.
Now for some reason this does not happen, it gives an error that there is no document on the server, although this document is "tightened" in the task.
Who can help in this matter?
Answers:
To get started, provide links to the problematic process, the action setting, and indicate which document it is about.
21.01.2021, 15:02
Original comment available on version: ru
Maxim, give me an email where to send links, we will provide everything and describe it.
22.01.2021, 15:17
Original comment available on version: ru
Gaydarzhi Maxim wrote:
Maxim, give me an email where to send links, we will provide everything and describe it.
What's wrong with posting on the forum? No one will enter your system without access
If you have applied to the forum, please be so kind as to communicate through it (and in screenshots and examples you can "cover up confidential data")
25.01.2021, 16:22
Original comment available on version: ru
Okay, so here is the link to the task:
https://crm.sigmasolutions.com.ua/admin/customorder/zadachi-ot-prodazhi/254/edit...
Process No. 254, according to the screen - attached files that are not saved to the server.
https://crm.sigmasolutions.com.ua/admin/customorder/zadachi-ot-prodazhi/254/edit...
Process No. 254, according to the screen - attached files that are not saved to the server.
26.01.2021, 11:13
Original comment available on version: ru
How are files loaded into the system and how are they then added to the specified additional fields?
27.01.2021, 17:53
Original comment available on version: ru
https://crm.sigmasolutions.com.ua/admin/file/14188/
as far as I can see - there are files in the system
The specified 404 error is generated by your server, not OneBox - in fact, you may have some restrictions on a similar URL for public downloading a file somewhere on the server.
This question is more for the system administrator who maintains your server.
as far as I can see - there are files in the system
The specified 404 error is generated by your server, not OneBox - in fact, you may have some restrictions on a similar URL for public downloading a file somewhere on the server.
This question is more for the system administrator who maintains your server.
27.01.2021, 17:58
Original comment available on version: ru
Maxim, look, please, it seems to be sorted out.
domain hosting CRM - https://crm.sigmasolutions.com.ua
The file is hosted on the server, I also see them in the system, this is not the question.
When generating a link that is sent to a client to download a file, CRM writes the wrong path:
https://sigmasolutions.com.ua/admin/shop/file/download-public/14188/3b8f35b9184c...
Those. the path is correct, but the domain name is wrong.
It is not the server that is responsible for generating the link, but the CRM.
If you insert the correct domain "manually" into the link, the file is available for download.
Can this issue be corrected?
domain hosting CRM - https://crm.sigmasolutions.com.ua
The file is hosted on the server, I also see them in the system, this is not the question.
When generating a link that is sent to a client to download a file, CRM writes the wrong path:
https://sigmasolutions.com.ua/admin/shop/file/download-public/14188/3b8f35b9184c...
Those. the path is correct, but the domain name is wrong.
It is not the server that is responsible for generating the link, but the CRM.
If you insert the correct domain "manually" into the link, the file is available for download.
Can this issue be corrected?
28.01.2021, 14:38
Original comment available on version: ru
Gaydarzhi Maxim wrote:
Those. the path is correct, but the domain name is wrong.
Can this issue be corrected?
It is necessary to change the domain name of the system to the desired one in engine.mode.php.
But since we don’t have actual SSH access, we can’t do this.
02.02.2021, 15:16
Original comment available on version: ru
Maxim, after all, we cannot do without your help when we change the domain name of the system in engine.mode.php - we all get an error: that we do not have available licenses for ONEBOX.
I ask you to correct this moment, we will provide all the necessary access, but not to the general forum, of course.
I ask you to correct this moment, we will provide all the necessary access, but not to the general forum, of course.
04.02.2021, 11:08
Original comment available on version: ru
Changed the domain on the license server.
04.02.2021, 15:11
Original comment available on version: ru
Maxim, now none of us can go anywhere at all, tell me, did you specify the correct domain?
Should be https://crm.sigmasolutions.com.ua
Should be https://crm.sigmasolutions.com.ua
05.02.2021, 14:04
Original comment available on version: ru
crm.sigmasolutions.com.ua
send SSH access to the server to my mail m.tyndyk@crm-onebox.com
send SSH access to the server to my mail m.tyndyk@crm-onebox.com
05.02.2021, 15:50
Original comment available on version: ru
Just sent a letter, thank you very much!
05.02.2021, 16:20
Original comment available on version: ru
Gaydarzhi Maxim wrote:
Maxim, now none of us can go anywhere at all, tell me, did you specify the correct domain?
I do not see a problem - now 2 out of 5 possible employees are logged into the systems.
05.02.2021, 17:46
Original comment available on version: ru
Thank you Maxim, everything works! Apparently the system did not "take" the changes right away, now everything really forms and enters. Thank you for your help.
Have a good day!
Have a good day!
08.02.2021, 10:59
Original comment available on version: ru
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