Are you planning to improve the knowledge base?
Using the knowledge base is not as convenient as possible, except to search for the desired article through a global search, but if an employee does not know the name of the desired article, and there are a lot of similar articles, he will find them. We messed with the knowledge base very much.
1) Make a side menu with a quick transition to sections and subsections. (Now when you enter a bunch of unsorted articles into the knowledge base, you need to make extra clicks to display the sections)
2) Setting up access. Set up access by role or employee for a whole section of the knowledge base. If we add, for example, a new role to view certain documents, we need to go to each article and put down access for this role, although it would be possible to immediately give access to the role for the whole section.
Attached examples where it is implemented very conveniently and clearly.
Original question is available on version: ru
1) Make a side menu with a quick transition to sections and subsections. (Now when you enter a bunch of unsorted articles into the knowledge base, you need to make extra clicks to display the sections)
2) Setting up access. Set up access by role or employee for a whole section of the knowledge base. If we add, for example, a new role to view certain documents, we need to go to each article and put down access for this role, although it would be possible to immediately give access to the role for the whole section.
Attached examples where it is implemented very conveniently and clearly.
Answers:
And for some reason articles are not deleted from the knowledge base
12.04.2022, 22:58
Original comment available on version: ru
This can be done, most likely in a separate way to display the knowledge base. There you can add a section, an article can be attached to a section. The section will have a title, a list of roles to which the section is available, and possibly a choice of articles to show in the section. Perhaps you can make a choice in the article in which section to show it, we will already look at this in the implementation process. Will take about 10 hours.
13.07.2022, 22:00
Original comment available on version: ru
We are also zatsіkavlenі in dorobtsі base knowledge and ready chatkovo fіnansuvati. Could there be more zatsіkavlenі, schob dividing the financial part into a larger number?
13.07.2022, 22:52
Original comment available on version: ru
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