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The reserve action does not take into account the condition

Order https://rozpakui.crm-onebox.com/admin/customorder/order/1555195/edit/
Adding 11 items, total 10 available
I go to the stage https://rozpakui.crm-onebox.com/admin/shop/workflowstatus/132/action/new/
Here is the 1st action of the reserve.
The condition is set not to take into account products with the value of add. fields equal to Active

All products have exactly Active
But the action throws an error. Tobish, we have excluded all the products that would need to be reserved, but the action still throws an error.
Original question is available on version: ru https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор

Answers:

Of course, I could be wrong, but maybe this is due to the fact that you have 2 reservation actions, and if the first action has conditions that specify which products to ignore, then the second without such conditions. Perhaps it is the second action that produces the error. Try turning it off, there should be no error
26.07.2021, 14:39
Original comment available on version: ru


Maria
OneBox production wrote:
Of course, I could be wrong, but maybe this is due to the fact that you have 2 reservation actions, and if the first action has conditions that specify which products to ignore, then the second without such conditions. Perhaps it is the second action that produces the error. Try turning it off, there should be no error

In the first action, I checked the box "Allow to proceed to the stage if the product could not be reserved", you need to turn it off and you can check it on that order
In the 2nd action, there is a setting to run it every 10 minutes, so, according to the idea, it should not affect. For the test, you can even turn it off.
26.07.2021, 14:48
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор Original comment available on version: ru


Korop Vladislav Pavlovich
KTS wrote:
In the 2nd action, there is a setting to run it every 10 minutes, so, according to the idea, it should not affect. For the test, you can even turn it off.

this refers to triggering by minute cron
you have 2 columns with product status in the process products table
it turns out that in the process an additional product field is displayed, and in the action you specify an additional field of the process product, which is not filled for this process
26.07.2021, 15:02
Original comment available on version: ru

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