Question about removed products from the system (clearing data in the BP)
Good afternoon!
We noticed that when a product is removed from the system (without the possibility of recovery), part of the data from the BP in which it was listed disappears. Those. in all previously received orders from customers, or in other BPs where the product was involved - it is now not displayed, but what is most interesting - only partially. For example: Code, Brand, Article - does not show, but Quantity, Description displays. We thought that the problem was in the status of the BP, more precisely at what stage it was, but we checked closed BPs, as well as at other stages - the situation is similar - part of the data is not displayed.
BP where the problem is visible:
https://psauto.crm-onebox.com/admin/customorder/order/16248/edit/
https://psauto.crm-onebox.com/admin/customorder/order/26743/edit/
https://psauto.crm-onebox.com/admin/customorder/order/2158/edit/
https://psauto.crm-onebox.com/admin/customorder/order/21297/edit/
Questions:
1. Do we understand correctly that this
Original question is available on version: ru
We noticed that when a product is removed from the system (without the possibility of recovery), part of the data from the BP in which it was listed disappears. Those. in all previously received orders from customers, or in other BPs where the product was involved - it is now not displayed, but what is most interesting - only partially. For example: Code, Brand, Article - does not show, but Quantity, Description displays. We thought that the problem was in the status of the BP, more precisely at what stage it was, but we checked closed BPs, as well as at other stages - the situation is similar - part of the data is not displayed.
BP where the problem is visible:
https://psauto.crm-onebox.com/admin/customorder/order/16248/edit/
https://psauto.crm-onebox.com/admin/customorder/order/26743/edit/
https://psauto.crm-onebox.com/admin/customorder/order/2158/edit/
https://psauto.crm-onebox.com/admin/customorder/order/21297/edit/
Questions:
1. Do we understand correctly that this
Answers:
Krylov Gleb
Client wrote:
1. Do we understand correctly that this is a normal operation, and that a complete cleaning of products from the system entails such a consequence - deleting data in already created BPs?
yes right
Krylov Gleb
Client wrote:
2. Why did some of the data still remain in the PSU, while the other was no longer displayed?
those data that are pulled from the product card will disappear, and those that are stored in the process or a similar process field will remain
Krylov Gleb
Client wrote:
3. Is it possible to restore the data that we have deleted so that all information about the product is displayed in the BP again? Or is this not possible anymore?
backup is stored for the last 7 days, you can’t restore the oldest ones
Krylov Gleb
Client wrote:
4. How to avoid a similar scenario in the future: we want to delete the product in the system, but we need the data about it to remain in the old PSUs.
do not clear deleted products from the database - let them just hang in the deleted status and disable the cleanup action
14.03.2021, 09:58
Original comment available on version: ru
Thank you very much for the detailed explanation and help! We appreciate your time for our questions!
14.03.2021, 15:40
Original comment available on version: ru
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