Wrong business process
Incorrectly fulfills the business process for returns and write-offs.
An example is order 28389. In it, the cost of the goods is less than that specified by the integrator in the settings; its cost is less than specified in the settings. Instead, the product is not only returned, but now it also hangs in an eternal status for the last day in the department. Please check the operation of the process and fix it for all orders, the cost of which does not exceed UAH 150 (perhaps, another one is specified in the settings, you need to see which one)
Original question is available on version: ru
An example is order 28389. In it, the cost of the goods is less than that specified by the integrator in the settings; its cost is less than specified in the settings. Instead, the product is not only returned, but now it also hangs in an eternal status for the last day in the department. Please check the operation of the process and fix it for all orders, the cost of which does not exceed UAH 150 (perhaps, another one is specified in the settings, you need to see which one)
Answers:
What setting are you talking about? If you mean the settings specified in the "Check for a refund" status, then in the additional field "incoming cost" you have 111.14, which is more than 100, the condition was met and the reverse ttn was created. And according to further settings, it turned out that the order jumps from status to status.
Getting to the status "Parcel in the department of the last days" passes the check of an additional field, sends an SMS, leaves a comment and sets the stage time to 1 day. A day later, the order falls to the status "Check the status of the parcel to the NP", there it fills in the value of the additional field, which is checked on the previous status, sends a message to the telegram and returns the process to the previous status. And as a result, your process will jump on these 2 statuses until someone comes in and changes, for example, the stage to another.
You could put an action at some other stage "Move the business process to this stage if the stage of sending back new mail has changed" specify the desired status and orders with return delivery will fall there and not be in the "eternal status last day in the office "
Getting to the status "Parcel in the department of the last days" passes the check of an additional field, sends an SMS, leaves a comment and sets the stage time to 1 day. A day later, the order falls to the status "Check the status of the parcel to the NP", there it fills in the value of the additional field, which is checked on the previous status, sends a message to the telegram and returns the process to the previous status. And as a result, your process will jump on these 2 statuses until someone comes in and changes, for example, the stage to another.
You could put an action at some other stage "Move the business process to this stage if the stage of sending back new mail has changed" specify the desired status and orders with return delivery will fall there and not be in the "eternal status last day in the office "
05.03.2021, 16:02
Original comment available on version: ru
I didn't understand anything you wrote.
restapi 31.01.2021, 11:08
Tomorrow starts paid storage of the order
it turns out that on 31.01, maximum 1.02, the system should have returned the order, instead it returns only 2.02, when we already have to pay for storage - you need to check on which day the reverse ttn is created and correct it, if it is the 7th day, set the 6th.
Then Alexey Paramonov 02.02.2021, 09:00
By order 28389, a TTN was created for the return
TTN number
does this mean that we created the reverse ttn with our hands?
Status of returnable goods - 03.02.2021, 12:07
The status of the return parcel Nova Poshta No. 59000640910126 has changed to Pribuv vіddelennya.
Thereafter
Paramonov Alexey Valerievich 09.02.2021, 09:00
You need to check the status of the parcel on the NP
TTN number 20450336880035
By order 28389
Why does the system give the item number of the original, and not the return?
If in this case the system tried to report that the product was returned, pick it up - then it would be more logical to receive a message in a telegram - the product has returned, pick it up at the branch. Can you change? So that we understand that this is exactly a returnable TN, its number and it is waiting for US, and not the original TTN, which is waiting for the client in his city.
restapi 31.01.2021, 11:08
Tomorrow starts paid storage of the order
it turns out that on 31.01, maximum 1.02, the system should have returned the order, instead it returns only 2.02, when we already have to pay for storage - you need to check on which day the reverse ttn is created and correct it, if it is the 7th day, set the 6th.
Then Alexey Paramonov 02.02.2021, 09:00
By order 28389, a TTN was created for the return
TTN number
does this mean that we created the reverse ttn with our hands?
Status of returnable goods - 03.02.2021, 12:07
The status of the return parcel Nova Poshta No. 59000640910126 has changed to Pribuv vіddelennya.
Thereafter
Paramonov Alexey Valerievich 09.02.2021, 09:00
You need to check the status of the parcel on the NP
TTN number 20450336880035
By order 28389
Why does the system give the item number of the original, and not the return?
If in this case the system tried to report that the product was returned, pick it up - then it would be more logical to receive a message in a telegram - the product has returned, pick it up at the branch. Can you change? So that we understand that this is exactly a returnable TN, its number and it is waiting for US, and not the original TTN, which is waiting for the client in his city.
13.12.2021, 16:02
Original comment available on version: ru
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